LaKendria King
Mesquite,Texas
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
19
19
years of professional experience
Work History
Medical Biller and Coder
Medical Practice Solution
05.2018 - Current
- Verify claim status
- Assigning the correct codes to patient diagnoses, procedures, and treatments
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Insurance verification
- Responded to telephone inquiries and complaints following standard operating procedures
- Sending invoices or claims to patient's insurance provider and tracking payments
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
Inpatient Coder
Ategra Health
03.2013 - 05.2018
- Developed relationships with external auditors during periodic reviews of facility's coding practices
- Provided education and support to internal departments regarding coding practices, policies, and guidelines
- Evaluated clinical documentation for completeness and accuracy prior to assigning codes
- Performed quality review of all assigned cases to ensure compliance with federal regulations and industry standards.
Customer Service Representative
At&t
01.2005 - 03.2013
- Managed multiple projects simultaneously while adhering to strict deadlines
- Identified areas of improvement in existing workflow processes for more efficient coding operations
- Resolved discrepancies between patient charges and medical record documentation through effective communication with providers
- Assisted in developing new coding procedures and processes to improve efficiency within the department
- Retrieved information from patient records relevant to code assignment using encoders or other software applications.
Education
High School Diploma -
Mesquite
Mesquite, TEXAS05.2001
Skills
- Product Knowledge
- Consultative Sales
- Data Collection
- Information Security
- Data Entry
- Appointment Scheduling
- Call Management
- Transcription
- Proficiency in EMR, EPIC and ALLSCRIPTS
- Insurance Billing
References
References available upon request
Timeline
Medical Biller and Coder
Medical Practice Solution
05.2018 - Current
Inpatient Coder
Ategra Health
03.2013 - 05.2018
Customer Service Representative
At&t
01.2005 - 03.2013
High School Diploma -
Mesquite
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