LaKendria Lee
Memphis,TN
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. As well as being a customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
10
10
years of professional experience
Work History
Hospitality Worker
SUGA SHACK
Memphis, TN
08.2022 - Current
- Took orders accurately and communicated them to the kitchen staff promptly.
- Greeted customers and provided them with menus.
- Answered questions regarding menu items, special offers and other restaurant information.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Assisted in seating guests and ensuring they were comfortable.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
Shipping Coordinator
Wheeler Fleet Solutions
Olive Branch, MS
10.2023 - 08.2024
- Updated computerized tracking system to reflect current shipment information.
- Ensured accurate packing lists were included with all outbound shipments as required by customers' specifications.
- Monitored inventory levels to ensure timely replenishment of stock items.
- Performed regular cycle counts of inventory stored in warehouse locations.
- Researched and resolved discrepancies related to shipments, invoices, and other documentation.
Waitress Trainer
Cracker Barrel Restaurant
Tinley Park, IL
02.2017 - 06.2022
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Explained various techniques used in handling large groups of customers efficiently.
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
Hospitality Worker
Applebee's Neighborhood Grill & Bar
Country Club Hills, IL
11.2015 - 03.2017
- Greeted customers and provided them with menus.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Answered questions regarding menu items, special offers and other restaurant information.
- Served food and drinks to customers in a timely manner.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Operated cash registers accurately and efficiently during peak hours of business.
- Assisted in seating guests and ensuring they were comfortable.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
Hospitality Team Member
Olive Garden Restaurant
Memphis, TN
05.2014 - 10.2015
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Performed opening and closing duties as assigned by management.
- Greeted guests in a friendly and professional manner.
- Communicated effectively with team members to ensure smooth operations during peak hours.
- Provided customer service to ensure guest satisfaction.
- Followed health department guidelines when handling food items.
- Restocked supplies as needed throughout shift.
- Resolved customer disputes in a timely fashion.
Education
High School Diploma -
Wooddale High School
Memphis, TN05-2014
Some College (No Degree) - Esthetics
PAUL MITCHELL THE SCHOOL
Tinley Park, ILSkills
- Reservation Management
- Food Preparation
- Guest Relations
- Event Planning
- Upselling strategies
- Health Code Compliance
- Food safety knowledge
- Front Office Management
- Safe alcohol service
- Cash Handling
- Cleaning and sanitizing
- Customer Service
- Customer Service Management
- Office Organization
- Payment Processing
- Team Collaboration
- Multitasking
- Relationship Building
- Dining and Amenity Recommendations
- Coaching and Mentoring
Timeline
Shipping Coordinator
Wheeler Fleet Solutions
10.2023 - 08.2024
Hospitality Worker
SUGA SHACK
08.2022 - Current
Waitress Trainer
Cracker Barrel Restaurant
02.2017 - 06.2022
Hospitality Worker
Applebee's Neighborhood Grill & Bar
11.2015 - 03.2017
Hospitality Team Member
Olive Garden Restaurant
05.2014 - 10.2015
High School Diploma -
Wooddale High School
Some College (No Degree) - Esthetics
PAUL MITCHELL THE SCHOOL
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