Lakentra Thompson
Winnsboro,LA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
10
10
years of professional experience
Work History
CNA
Plantation oaks nursing and rehab
01.2024 - Current
- Monitored vital signs consistently.
- Supported patients with timely restroom assistances.
- Executed accucheck procedures following established guidelines for consistency.
- Facilitated feeding operations effectively.
- Conducted client hygiene care.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
PCA
Baton Rouge General Hospital
01.2022 - 01.2024
- Assess and document patients' vital statistics.
- Ensured safe and timely assistance for patient bathroom needs.
- Performed regular accuchecks to maintain accuracy and reliability.
- Help deliver nutritional assistance to clients.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Customer Service Representative
Apple
07.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Private Sitter
Blessed hands health
05.2020 - 12.2021
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
Darling little toys daycare
01.2015 - 12.2017
- Elevated the daycare''s reputation for nutritious, quality meals by consistently delivering well-made dishes that appeal to children''s tastes.
- Demonstrated adaptability to changing circumstances within the kitchen, adjusting plans when necessary without sacrificing quality or safety standards.
- Contributed to positive mealtime experiences by fostering a welcoming and enjoyable atmosphere during lunch breaks.
- Facilitated smooth operations during events at the daycare center, providing catering services for parties or other gatherings as needed.
- Strengthened teamwork within the kitchen staff by resolving conflicts promptly and promoting open communication channels.
- Reduced preparation time significantly by introducing labor-saving tools and techniques, allowing staff to focus on other important tasks during busy periods.
- Ensured compliance with local health regulations through regular inspections and maintaining accurate records of food handling practices.
- Managed inventory effectively, ordering supplies in a timely manner while staying within budget constraints.
- Assisted in menu planning for varied, nutritious choices that catered to diverse tastes among the daycare population.
- Decreased foodborne illnesses with vigilant adherence to proper food storage techniques and temperature control measures.
- Reduced food waste by efficiently planning and executing meal preparation, ensuring optimal use of ingredients.
- Collaborated with daycare staff to accommodate special dietary needs and restrictions for individual children.
- Kept accurate records of all meals served daily, allowing management to monitor expenses and make informed budgetary decisions.
- Enhanced children''s nutrition by preparing and serving balanced meals according to dietary guidelines.
- Improved overall meal quality by continually refining recipes based on feedback from both daycare staff and children themselves.
- Supported child development by incorporating educational elements into mealtime activities, such as teaching about healthy eating habits.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
Associate Degree in Nursing -
Baton Rouge Community College
Baton Rouge, LA05-2026
Skills
- Patient care
- Vital signs monitoring
- Record keeping
- Personal hygiene assistance
- Lifting and transferring
- Compassionate communication
- Patient transfers
- Bathing assistance
- Clinical documentation
- Toileting assistance
- Patient hygiene assistance
- General housekeeping
- Assisting with personal grooming
- Mobility assistance
Education and Training
true
Timeline
CNA
Plantation oaks nursing and rehab
01.2024 - Current
PCA
Baton Rouge General Hospital
01.2022 - 01.2024
Customer Service Representative
Apple
07.2020 - 12.2021
Private Sitter
Blessed hands health
05.2020 - 12.2021
Caregiver
Darling little toys daycare
01.2015 - 12.2017
Associate Degree in Nursing -
Baton Rouge Community College
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