Lakenya Bartley

Accomplished Front Desk Coordinator with a proven track record at Hand And Stone Massage And Spa, enhancing customer satisfaction and streamlining front office operations. Expert in guest services and problem-solving, adept at managing high-pressure situations and improving service delivery. Skilled in bookkeeping and customer relations, significantly boosting client retention and team morale. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in computer and technology with friendly and decisive approach to resolving challenges. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Focused on maintaining smooth and orderly front desk operations. Handles high volume of visitors efficiently. Familiar with completing diverse administrative tasks and special projects.