Lakenya Bartley
Tamarac
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced any sort of pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician PRN
CVS Pharmacy
11.2019 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pharmacy Technician
Pharmco RX
04.2020 - 02.2024
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician Overnight
Direct Pharmacy Source
02.2022 - 12.2023
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Counted, measured and compounded medications following standard procedures.
- Counseled customers on medications, appropriate dosage and potential side effects.
Customer Service Representative
Sitel
08.2015 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Communicated professionally with colleagues, freelancers and clients.
- Created and maintained detailed database to develop promotional sales.
Customer Service Cashier
Marshalls
09.2011 - 08.2013
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Miami Springs Senior High School Adult
Miami Springs, FL06.2011
Associate Of Business Administration -
Tallahassee Community College
Tallahassee, FL06.2015
Pharmacy Technician Diploma -
Concorde Career College
Hollywood, FL07.2019
Skills
- Updating Medication Histories
- Stocking Shelves
- Receiving Incoming Supplies
- FDA Drug Safety Guidelines
- Drug Storage Procedures
- Confidentiality and HIPAA
- Insurance Knowledge
- Typing Medication Labels
- Answering Customer Questions
- Prepare bubble packs
- Drug utilization review
- Pharmaceutical sales and services
- Pharmacy and customer records management
- Processing payments
- Team collaboration
- New Hire Onboarding
- Medication dispensing
- HIPAA
- Operations support
- Patient education and counseling
- Team Leadership
- Assisting Pharmacists
- Inbound and Outbound Calling
- Sales expertise
- Money handling abilities
- Technical Support
- Medical terminology knowledge
- Receiving support
- Retail store support
Certification
- Registered pharmacy technician - 5 years
Timeline
Pharmacy Technician Overnight
Direct Pharmacy Source
02.2022 - 12.2023
Pharmacy Technician
Pharmco RX
04.2020 - 02.2024
Pharmacy Technician PRN
CVS Pharmacy
11.2019 - Current
Customer Service Representative
Sitel
08.2015 - 08.2019
Customer Service Cashier
Marshalls
09.2011 - 08.2013
High School Diploma -
Miami Springs Senior High School Adult
Associate Of Business Administration -
Tallahassee Community College
Pharmacy Technician Diploma -
Concorde Career College