Lakenya Hopkins
New York,NY
Summary
Proactive Human Resources Executive with firm 20+ year background in human resources, including recruitment selection, compensation classification, and employee orientation. Results-oriented professional focused on building trust, improving organizational agility, and maximizing employee performance.
Proficient in Microsoft Office (Word, Excel, Access, PowerPoint, Publisher), PeopleSoft, ADP, SAP, WinTeam, Adept, Creating Customized Databases via PeopleSoft and/or Access programming, created modules to assist in the facilitation of Leadership & Development programs, Vision, Faces, Adobe Acrobat, HTML, QuickBooks, Social Networking & Online Recruiting
Overview
23
23
years of professional experience
Work History
Corporate Human Resources Director
Quality Protection Services
New York, NY
01.2017 - 03.2021
- Devised hiring and recruitment policies for 10,000+ employee company
- Directed and created new hire procedures company-wide that increased operations profit by 48% within first year
- Identified, created, implemented formal performance management guidelines to reduce inconsistencies by38% and increase productivity 72%
- Drafted and implemented policies, procedures, and employee handbook for over 10,000 employees
- Liaised between multiple business divisions to improve communications
- Created employee trainee programs and performance review metrics for Dispatch Department, which is integral to company’s revenue
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
- Discovered, resolved, and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, reach resolution of grievances
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Designed employee engagement strategies to improve morale, retain talent, maintained business continuity
- Coordinated ongoing technical training and personal development classes for staff members
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
- Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs
Human Resources Manager (Part Time)
Maggie’s Paratransit Corporation
Brooklyn, NY
01.2017 - 01.2019
- Created programs to reduce turnover and improve employee engagement in daily business processes
- Developed and set up new hire procedures company-wide, increasing bottom line by 82%
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
- Evaluated training program success and presented strategic improvement recommendations to upper management
- Developed all applications, paperwork, internal databases to maintain employees
- Helped department managers devise ways to fairly assess employee performance and develop improvement plans
Human Resources Business Partner
Women's Networking Emporium
Brooklyn, NY
01.2012 - 01.2017
- Created entire Human Resources department for non-profit organization
- Served as Human Resources Business Partner between WNE and 70 clients within organization, 30 of them were executives representing Fortune 500 and Fortune 1000 companies
- Enforced Federal Employment Laws and aided claims with EEOC, FMLA, NLRB, and Workers Compensation
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
- Facilitated classes for new entrepreneurs and gave lectures teaching Leadership Development
- Onboarded and monitored HR systems, ensuring their efficiency and availability to business during business’s operation hours
- Attended all board and committee meetings and functions, such as special events
- Provided informational services about organization's mission, services, policies, and programs
- Reviewed corporate agenda and supporting materials prior to board and committee meetings.
- Created all applications, paperwork, internal SAP and PeopleSoft databases to maintain employees at location
- Developed and maintained current payroll system
Assistant Director of Human Resources
Verizon Telecommunications
Robbinsville, NJ
01.2008 - 01.2011
- Managed staff of 6000 with 53 senior managers, 240 managers, and 18 direct reports
- Acted as project manager in HRIS systems implementation for Mid-Atlantic Region
- Developed Policies, Procedures, and Training initiatives for employees that increased bottom line by 48%
- Developed Metric System that increased productivity by 30% and became company standard
- Evaluated termination data to review and report on existing or potential trends
- Created new processes that aided in day-to-day operations of HR processes
- Provided off-hour support during peak business activity periods and during peak times for Human Resources Team
- Engaged vendors or other 3rd party support as needed, monitored technical issues resolution
- Provided training to new users and on new features becoming available in systems
- Was go-to-person for call center management
- Made final decisions regarding terminations, final grievances, and dealt directly with Union's management team
- Planned organizational development initiatives that union adopted as company policy
- Worked closely with and negotiated on company’s behalf when dealing with employees’ union
- Enforced Federal Employment Laws and aided claims with EEOC, FMLA, NLRB, Workers Comp, etc
Assistant Director of Human Resources/ Executive Account Manager
Copstat- Andrews Security
Brooklyn, NY
01.2005 - 01.2008
- Sourced candidates for open positions
- Completed onboarding using CRM software and other Human Resources tools
- Prepared weekly, monthly, annual, reports including hiring/termination statistics by department
- Put in place metrics that improved employee productivity by 68% within first year
- Developed and facilitated training program for ADT dispatchers that company is still utilizing
- Developed and revised employee handbook
- Dealt with federal employment laws & aided claims with EEOC, NLRB, FMLA, Workers Comp, etc
- Acted as Director of Human Resources for last six months within position.
Human Resources Generalist
Citigroup, Adecco Staffing
New York, NY
01.2003 - 01.2005
- Recruiting, Interviewing, hiring, scheduling, and termination of employees within three locations
- Enabled transition of 2500 employees from paper timesheets to electronic, eliminating manual time entry
- Prepared weekly, monthly and annual reports involving employee warnings, terminations, suggestions, etc.
- Employment applications, AA-1, FMLA, and EEOC compliance paperwork that were of my origination are still being used
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
- Dealt with consultants (temporary staff) and respective agencies
- Created temp-to-perm opportunities
- Revised and distributed employee handbooks and developed other written materials
- Organized multiple social media recruitment campaigns
- Conducted employee background checks
- Reviewed performance of probationary employees
- Met with staff to resolve difficult situations related to performance and conflict management
- Understood, interpreted, and mediated human resources inquiries to support administration of human resources policies, procedures, and programs
- Conducted confidential investigations of discrimination, harassment, and workplace violence
Human Resources Manager
Truck & Trailer, Inc
Brooklyn, NY
01.2001 - 01.2003
- Setup and conducted new hire orientations
- Managed internal call center
- Developed Metric System to measure statistics for both training and promotional purposes
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset
- Reviewed performance of probationary employees
- Personnel training/development
- Prepared weekly, monthly and annual reports involving employee warnings, terminations, suggestions, etc.
- Ordered and distributed employee uniforms
- Established procedures for inspection by governmental officials
- Full Bookkeeping (Payroll, AR, AP, Ba Reconciliation, Bank Deposits & Billing)
Office Manager & Human Resources
Street Beat Sportswear
Brooklyn, NY
01.1999 - 04.2001
- Established procedures for inspection by governmental officials
- Full Bookkeeping (Payroll, AR, AP, Bank Reconciliations & Billing)
- Prepared weekly, monthly and annual reports involving employee warnings, terminations and suggestions
- Grant/Proposal Writing
- 1st round interviews
- Kept inventory and maintained office supplies
- Prepared meeting rooms and materials and recorded important information.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Updated reports, managed accounts and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Master of Business Administration & Human Resources - Human Resources Management
Trinity University
District Of Columbia2002
Bachelor of Arts -
Trinity University
District Of Columbia2000
Skills
- Executive Leadership
- Forecasting Employment Needs
- Training Needs Analysis
- HR Systems
- Advising Department Managers
- HR Transformation
- Performance Management Systems
- Hiring Trends and Analysis
- Hiring and Firing
- Labor Relations Coordination
- Compensation Structuring
- Personnel recruitment
- Labor relations
- Labor negotiations
- Policy and procedure adherence
- Human resources
- Training programs
- Team guidance
- Succession planning
- New employee training
- Equal opportunities facilitation
- Workforce improvements
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Corporate Human Resources Director
Quality Protection Services
01.2017 - 03.2021
Human Resources Manager (Part Time)
Maggie’s Paratransit Corporation
01.2017 - 01.2019
Human Resources Business Partner
Women's Networking Emporium
01.2012 - 01.2017
Assistant Director of Human Resources
Verizon Telecommunications
01.2008 - 01.2011
Assistant Director of Human Resources/ Executive Account Manager
Copstat- Andrews Security
01.2005 - 01.2008
Human Resources Generalist
Citigroup, Adecco Staffing
01.2003 - 01.2005
Human Resources Manager
Truck & Trailer, Inc
01.2001 - 01.2003
Office Manager & Human Resources
Street Beat Sportswear
01.1999 - 04.2001
Master of Business Administration & Human Resources - Human Resources Management
Trinity University
Bachelor of Arts -
Trinity University
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