Lakenya Lindsey
Greensboro,NC
Overview
17
17
years of professional experience
Work History
Sales Advisor
Toyota of Greensboro
03.2025 - Current
- Provided product expertise to customers, facilitating informed purchasing decisions.
- Established rapport with customers, identifying needs to drive sales growth.
- Promoted additional products through strategic advice, enhancing overall sales performance.
- Addressed customer complaints professionally, ensuring long-term relationship preservation.
- Resolved after-sales issues promptly, maintaining high levels of customer satisfaction.
- Responded to inquiries about company offerings via phone and in-person interactions.
- Participated in weekly sales meetings, sharing insights that contributed to team success.
- Collaborated with finance team to secure favorable financing options, increasing closing rates.
Client Advisor
Battleground Kia
11.2023 - 03.2025
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Developed strong relationships with customers for repeat business and referrals.
- Participated in ongoing training opportunities to continuously improve sales techniques and product knowledge.
- Conducted thorough vehicle demonstrations, ensuring customer understanding of safety features, technology, and performance capabilities.
- Increased vehicle sales by effectively communicating key features and benefits to potential clients.
- Supported dealership growth by contributing to a positive workplace culture that fostered teamwork and collaboration among staff members.
- Adapted sales approach as needed for diverse clientele including first-time car buyers, luxury car shoppers, or individuals seeking alternative transportation options such as hybrid or electric vehicles.
- Delivered an exceptional buying experience from initial contact through post-purchase support, resulting in high customer satisfaction ratings.
- Demonstrated professionalism and integrity by adhering to dealership policies, industry regulations, and ethical selling practices.
- Exceeded monthly quotas consistently by prioritizing tasks effectively, managing time efficiently, and aligning sales strategies with dealership goals.
- Achieved sales targets through consistent follow-up with prospective buyers and diligent tracking of leads in CRM system.
Store Manager
Victoria’s Secret
05.2022 - 10.2023
- Oversaw daily store operations, ensuring cleanliness and safety for customers and employees.
- Managed inventory, cash control, and opening and closing procedures.
- Resolved customer complaints promptly to foster positive relationships with clientele.
- Led a team of employees in a fast-paced environment through effective communication and constructive feedback.
- Assisted in hiring, training, and mentoring new staff members for seamless integration.
- Enhanced customer satisfaction by training staff in service excellence and product knowledge.
- Executed point of sale opening and closing tasks efficiently.
- Developed innovative visual merchandising displays to maximize sales performance.
Area Supervisor
Ross Dress for Less
10.2020 - 05.2022
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
Store Manager
Tween Brands
08.2016 - 08.2020
- Oversaw daily operations to ensure smooth store functioning and safety for customers and employees.
- Managed inventory, cash control, and store opening and closing procedures effectively.
- Promptly addressed customer complaints to foster positive relationships with clientele.
- Led and motivated store employees through proactive communication and constructive feedback.
- Assisted in hiring, training, and mentoring new staff members.
- Executed point of sale opening and closing procedures efficiently.
- Rotated merchandise and displays to highlight new products and promotions.
- Maximized sales through innovative visual merchandising strategies and optimized store layouts.
Assistant Manager
Under Armour, Inc
03.2014 - 12.2016
Customer Service Manager (CSM)
Michaels
09.2008 - 01.2014
Education
High school diploma - undefined
Some college - Medical assistant, therapeutic massage
Asheville-Buncombe Technical Community College
Asheville, NC08.2012
Skills
- Cash handling and loss prevention
- Merchandising and planograms
- Profit and loss management
- Recruiting and staffing
- Retail and store management
- Payroll administration
- Sales management strategies
- Pricing analysis
- Operations management
- Supervisory experience
- Management
Timeline
Sales Advisor
Toyota of Greensboro
03.2025 - Current
Client Advisor
Battleground Kia
11.2023 - 03.2025
Store Manager
Victoria’s Secret
05.2022 - 10.2023
Area Supervisor
Ross Dress for Less
10.2020 - 05.2022
Store Manager
Tween Brands
08.2016 - 08.2020
Assistant Manager
Under Armour, Inc
03.2014 - 12.2016
Customer Service Manager (CSM)
Michaels
09.2008 - 01.2014
High school diploma - undefined
Some college - Medical assistant, therapeutic massage
Asheville-Buncombe Technical Community College
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