Lakenya Marion
Jacksonville,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Housekeeping Attendant
People Ready Staffing
01.2001 - 10.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Loan Servicing Specialist
Select Portfolio Servicing
04.2022 - 05.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained and set mortgage interest rate and loan programs to remain competitive in market.
- Reviewed and validated details of loan applications and closing documentation.
Night Auditor
Trojan Labor Of Tennessee
01.2015 - 03.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
Service Desk Associate
Walmart
07.2014 - 10.2014
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
Collection Representative
AT&T
12.2012 - 03.2013
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Optometrist Technician
Eye Masters
10.2007 - 10.2008
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Education
No Degree - Small Business Operations
University of Phoenix
Tempe, AZ01.2025
GED -
Tennessee Technology Center
Murfreesboro, TN05.2004
Skills
- Window Cleaning
- Restroom Detailing
- Interior and Exterior Cleaning
- Chemicals Handling
- Vacuuming and Sweeping
- Payment Processing
- Product Recommendations
- Cash Handling
- Customer Service
- POS Systems
- Cash Register Operation
- Paperwork Processing
- Product Knowledge
- Appointment Scheduling
- Consultative Sales
- Complaint Resolution
- Data Entry
- Clerical Support
- Microsoft PowerPoint
- Office Equipment Proficiency
- [Software] CRM System Proficiency
- CRM Software
- Critical Thinking
- Medical Terminology Knowledge
- Client Relations
- Active Listening
- Problem-Solving Abilities
Timeline
Loan Servicing Specialist
Select Portfolio Servicing
04.2022 - 05.2022
Night Auditor
Trojan Labor Of Tennessee
01.2015 - 03.2015
Service Desk Associate
Walmart
07.2014 - 10.2014
Collection Representative
AT&T
12.2012 - 03.2013
Optometrist Technician
Eye Masters
10.2007 - 10.2008
Housekeeping Attendant
People Ready Staffing
01.2001 - 10.2023
No Degree - Small Business Operations
University of Phoenix
GED -
Tennessee Technology Center
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