LaKenya Thomas
Gadsden,AL
Summary
Proven Patient Registrar/Receptionist at Gadsden Regional Medical Center, adept in information documentation and fostering teamwork. Excelled in enhancing patient satisfaction and data accuracy through meticulous information collection and patient confidentiality practices. Skilled in medical terminology and time management, significantly contributing to improved departmental workflows and patient experiences.
Overview
5
5
years of professional experience
Work History
Patient Registrar/Receptionist
Gadsden Regional Medical Center
05.2021 - Current
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Collected and processed co-payments and out-of-pocket charges using RevSpring
- Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Accurately inputted patient and insurance information into company's computer system using MedHost.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Environmental Services Housekeeper
Riverview Regional Medical Center
02.2019 - 04.2021
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned elevators, glass, and planters in public areas.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Verified cleanliness and organization of storage areas and carts.
Education
No Degree - Business Administration And Management
Strayer University
Washington, DC07.2027
Skills
- Information documentation
- Patient confidentiality
- Professionalism and Ethics
- Information Collection
- Maintaining records
- Data Entry
- Payment Collection
- Medical terminology knowledge
- Teamwork and Collaboration
- Time Management
Timeline
Patient Registrar/Receptionist
Gadsden Regional Medical Center
05.2021 - Current
Environmental Services Housekeeper
Riverview Regional Medical Center
02.2019 - 04.2021
No Degree - Business Administration And Management
Strayer University
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