Lakenya Harrison

• Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
• Ensure precise project data entry in corporate systems like MS SharePoint and database tools, while maintaining meticulous Excel trackers for the outreach team to oversee project processes accurately and prevent errors.
• Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
• Organized meetings and gathered support materials.
• Manage project eligibility for payment, review changes for billing accuracy, and ensure document quality for processing and invoicing.
• Efficiently streamline weekly 100 + project initiation by collaborating with corporate departments, executing contractual documents, overseeing data storage, and facilitating kickoff activities.

• Responsible for planning, implementing, and evaluating the smooth organization and successful execution of assigned efforts.
• Participates on project teams under the leadership of Project Managers to update schedules, milestones, and financials.
• Works with and supervises contracted vendors to optimize the execution of their services; keeps track of contractual obligations vendors in a timely manner and initiates payment.
• Experience with PPM/Clarity project management tool to maintain milestones, budgets, and running reports.

• Updated municipal codes and city charter documents.

• Submitted Application for HOA approval

• Verified application data and account information against legal documentation to determine accuracy and integrity.

• Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.

• Collaborated with internal teams to develop project solutions resulting in on-time execution.

• Liaised between departments, vendors and clients to monitor project expenses.

• Liaised with project managers to evaluate project scope and define milestones and deadlines.

• Developed and implemented project tracker or calendar to meet and maintain standards.

• Processed and created orders into Oracle, JIRA, Salesforce & Remedy program for tracking, maintaining, monitoring and reporting.

• Managed incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.

• Learned company products and services and communicated effectively with internal and external customers regarding actual and potential upsells.

• Initiated and conducted ongoing conference calls with sales to confirm order management met or exceeded customer expectations.

• Documented research findings and prepared polished reports highlighting results and potential improvement strategies.

• Performed research and analyzed content of records to make disclosure determinations.