Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

LaKenyatta Smith

Bedford

Summary

Over the years, I have acquired relevant skills and experience, which I shall bring to your organization. I have also worked tirelessly on my communication abilities and teamwork skills, which I will put to use in my future career. I take pride in assisting people with issues if I have all the tools, I go above and beyond, building rapport, communication and listening skill with customers.

Overview

20
20
years of professional experience

Work History

Pharmacy Care Coordinator

Cencora
06.2022 - Current
  • Answer and resolve patient inquiries within committed time frames.
  • Promotes drug compliance.
  • Report all adverse events related to drug therapy and pharmacy care.
  • Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab, and other healthcare-related parties.
  • Work in a team-structured environment.
  • Perform related duties as assigned.
  • Remote

Office Assistant

B&N water wizard
02.2019 - 01.2021
  • Inbound calls
  • Book Keeping
  • Follow-ups(via emails or phone
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.

Patient Care Technician

Merit Health Central
06.2017 - 01.2021
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Helped create a safe environment by following infection control policies.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Provided emotional support to patients and their families during difficult times.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

Customer Service Representative

RJ&Sons LLC
10.2005 - 06.2011
  • Assist drivers with load pick-up/deliveries.
  • Inbound calls.
  • Payroll.
  • Track logbooks
  • Answered customers' calls promptly to avoid long wait times on hold.

Education

Associate of Science - Business Administration

Virginia College
03-2010

Skills

  • Insurance Verification
  • HIPAA Compliance
  • Prescription Verification
  • Critical Thinking
  • Organizational Goal Development
  • Self Motivation
  • Time management abilities
  • Relationship Building
  • Organizational Skills
  • Adaptability and Flexibility
  • Time Management
  • Team building
  • Adaptability
  • Active Listening
  • Call Management
  • Data Entry
  • Attention to Detail
  • Written Communication
  • Goal attainment
  • Care Delivery
  • Paperwork Processing
  • Data Collection
  • Inbound and Outbound Calling
  • Proofreading
  • Retail sales customer service
  • Computer Proficiency
  • Typing proficiency
  • Customer Service
  • High-energy attitude
  • Reading Comprehension
  • Credit card payment processing
  • Positive and professional
  • Problem-solving abilities
  • Office equipment proficiency
  • Building rapport
  • In-store support
  • Microsoft Office expertise
  • Microsoft Outlook
  • Clerical Support
  • Order Processing
  • Shipping and receiving understanding
  • Report Preparation
  • Grammar
  • Prescription processing
  • HIPAA compliance
  • Insurance verification
  • Pharmacy software proficiency
  • Prescription verification
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Patient safety
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Patient care assessment

Education and Training

other

Timeline

Pharmacy Care Coordinator

Cencora
06.2022 - Current

Office Assistant

B&N water wizard
02.2019 - 01.2021

Patient Care Technician

Merit Health Central
06.2017 - 01.2021

Customer Service Representative

RJ&Sons LLC
10.2005 - 06.2011

Associate of Science - Business Administration

Virginia College

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