LA'KERIA CAMPBELL
Lewisville,Tx
Summary
Detail-oriented and motivated with a strong foundation in resource management and project coordination. Proficient in collaborating with cross-functional teams to optimize resource allocation and enhance operational efficiency. Adept at analyzing project requirements and developing effective strategies to meet organizational goals. Possesses excellent communication and interpersonal skills, fostering positive relationships with stakeholders. Committed to leveraging analytical abilities and a strong work ethic to contribute to a dynamic team and drive successful project outcomes.
Overview
6
6
years of professional experience
Work History
Leasing Manager
Embrey
03.2022 - Current
- Collected, processed, and finalized lease applications with meticulous attention to detail.
- Cultivated strong client relationships through exemplary customer service, significantly enhancing lease renewal rates.
- Designed and implemented targeted marketing strategies to attract prospective tenants, resulting in improved occupancy rates.
- Streamlined unit turnover processes by collaborating effectively with maintenance staff to prioritize repairs and cleaning operations
- Provided comprehensive training to leasing professionals on regulatory compliance, company policies, and office procedures to ensure adherence to industry standards.
- Led negotiations for lease agreements, securing favorable terms while meeting needs of both property and prospective tenants.
Realtor
Keller Williams Realty
12.2021
- Promoted property sales through strategically organized open houses, active participation in multiple listing services, and comprehensive digital and print marketing campaigns.
- Coordinated all aspects of real estate transactions, including inspections, appraisals, and financing arrangements, effectively minimizing delays and challenges for clients.
- Fostered enduring client relationships through exceptional communication, personalized service, and a strong commitment to understanding their unique needs.
- Engaged with sellers, buyers, and renters to ascertain property requirements, timelines, and budgetary constraints.
- Developed positive collaborations with lenders, appraisers, home inspectors, and escrow companies to facilitate seamless transactions.
- Streamlined operational efficiency by managing essential paperwork, including closing statements, deeds, contracts, purchase agreements, and leases.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Call center Representative
SiriusXm
01.2019 - 01.2020
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.2017
Skills
- Creative Problem-Solving: Demonstrated ability to devise innovative solutions and approaches
- Relationship Management: Expertise in building and nurturing professional relationships to foster collaboration and trust
- Requirements Analysis: Proficient in articulating and documenting project requirements to align stakeholder expectations
- Strategic Planning and Prioritization: Skilled in organizing and prioritizing tasks to enhance productivity and efficiency
- Professional Communication: Exemplary phone and email etiquette, ensuring clear and respectful interactions
- Customer Relationship Management: Experienced in utilizing CRM tools to enhance customer engagement and satisfaction
- Team Collaboration: Strong ability to work effectively within diverse teams, promoting a cohesive work environment
- Multitasking Proficiency: Capable of managing multiple tasks simultaneously while maintaining a high level of accuracy
- Documentation and Recordkeeping: Meticulous in maintaining comprehensive records and documentation for operational efficiency
- Self-Motivation: Driven to achieve results independently, demonstrating initiative and commitment to excellence
- Detail Orientation: Highly attentive to detail, ensuring precision in all tasks and deliverables
- Advanced Proficiency in Microsoft Excel:
Licenses and Certifications
Real Estate License
Licensed Real Estate Professional
Resource Management Certified Professional (RMCP
Obtained October 2nd,2024
Timeline
Leasing Manager
Embrey
03.2022 - Current
Realtor
Keller Williams Realty
12.2021
Call center Representative
SiriusXm
01.2019 - 01.2020
High School Diploma -
Lewisville High School
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