Lakeria Mctier
Lehigh acres,Fl
Summary
Customer Service Representative with over 5 years of experience and a proven track record in handling high-pressure situations. Highly organized and efficient with exceptional communication skills.
Overview
7
7
years of professional experience
Work History
Rental Agent
Hertz
Atlanta, GA
10.2019 - Current
- Provided exceptional customer service by greeting customers warmly and addressing their needs promptly and courteously.
- Handled sensitive customer information with confidentiality and adhered to data protection policies.
- Maintained a clean and organized workspace to ensure efficient rental operations.
- Conducted thorough inspections of rental vehicles and accurately documented their condition.
- Resolved customer inquiries, issues, and complaints in a professional and timely manner to ensure customer satisfaction.
- Collaborated with team members to improve rental procedures and achieve operational excellence.
- Recognized with first place in the National Customer Service "H.E.A.T" contest for exemplary service.
- Ensured completeness and accuracy of rental agreements by meticulously scanning all required documents.
- Proficiently managed rental transactions, ensuring all procedures were followed according to company policies and regulations.
Security Guard
Statewide Security
Fort Myers, Fl
10.2022 - 10.2023
- Complete daily activity reports and incident reports promptly and accurately.
- Enforce strict access control measures to ensure only authorized personnel enter the facility.
- Maintain vigilance and execute security protocols to safeguard premises and assets.
- Perform assigned tasks in accordance with established procedures and guidelines.
- Utilize strong surveillance skills and attention to detail to monitor and respond to potential security threats effectively.
Crew Member
Moss and Associates
Immokalee, Fl
09.2017 - 09.2019
- Collaborated with team members to set up and prepare work sites, ensuring all materials and equipment were ready for construction activities.
- Assisted in the installation of products and materials under the supervision of experienced professionals, following detailed instructions to maintain quality standards.
- Demonstrated strong attention to detail in every task, ensuring accurate and precise execution of installation procedures.
- Operated heavy machinery and equipment proficiently, including [mention specific equipment if applicable], contributing to efficient project completion.
- Maintained a safe working environment by adhering to all safety protocols and guidelines, preventing accidents and ensuring compliance with company policies.
- Managed inventory and supplies on-site, ensuring availability of necessary materials and tools for uninterrupted workflow.
- Adapted to various weather conditions and physical demands of the job, consistently performing strenuous tasks such as lifting heavy objects and performing manual labor with efficiency and stamina.
Education
Highscool Diploma -
Lehigh senior high school
08.2017
Skills
- Customer service
- Handling heightened situations
- Efficient communication skills
- Surveillance skills
- Detail orientation
- Handling customers' personal information
- Friendly attitude
- Clean work area maintenance
- Standing in different weather conditions
- Fixing minor issues in rental procedures
- Validating rental agreements
- Scanning documents and agreements
- Set-up and clean-up tasks
- Installing products under supervision
- Ability to listen and follow instructions closely
- Lift heavy objects
- Walking and standing for long periods of time
- Performing strenuous labor under adverse conditions
Timeline
Security Guard
Statewide Security
10.2022 - 10.2023
Rental Agent
Hertz
10.2019 - Current
Crew Member
Moss and Associates
09.2017 - 09.2019
Highscool Diploma -
Lehigh senior high school
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