Lakesha Block
Houston,TX
Summary
Self-motivated professional with 10 years experience in a office environment. Highly skilled in multi-tasking, Microsoft, and Communication.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Access2Care
Houston , TX
02.2022 - Current
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergency transportation utilizing transportation management systems in order to meet contract service levels.
- When a member of a health plan is in need they will contact the call center and this person will coordinate the non-emergency transportation.
- Answer back to back telephone calls to schedule non-emergency medical transportation.
- Maintain a professional, caring, and courteous demeanor with all callers
- Tracks specific passengers and trip progress as requested.
- Perform other duties as assigned
Console Operator
Allied Universal Security Services
Houston, TX
02.2012 - 02.2022
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Patrolled facilities and served as general security presence and visible deterrent to crime and rule infractions.
- Provided guidance and direction to security personnel and issued visitor passes to guests.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Generated archival backups of requested data for long-term storage of digital assets.
Assistant Manager
Dominos Pizza Inc.
Houston, TX
01.2009 - 10.2011
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Associate of Applied Science - Business
Houston Community College
Houston, TXSkills
- Documentation skills
- Reporting and documentation
- Log updates
- Microsoft
- Excel spreadsheets
- Phone call answering
- performing multiple tasks
- Fleet Dispatching
- Customer Service
- 40 wpm Typing Speed
- Problem-Solving Abilities
- Understanding Customer Needs
- Quality Assurance Controls
Timeline
Customer Service Representative
Access2Care
02.2022 - Current
Console Operator
Allied Universal Security Services
02.2012 - 02.2022
Assistant Manager
Dominos Pizza Inc.
01.2009 - 10.2011
Associate of Applied Science - Business
Houston Community College
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