Lakesha Brewer-Love
Greenwood,US
Summary
Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Delta Correctional Facility
02.2023 - 07.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Customer Service Representative
AsmResearch
06.2021 - 12.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Line assembler
Milwaukee Tool
04.2021 - 06.2022
- Building 1 and 2 -, Followed the specifics of each production run to produce high-quality work within specified tolerances
- Was in charge of maintaining product standards and quality-control programs
- Checked [Type] products for quality assurance on a regular basis, adhering to strict guidelines.
Teacher
Rainbow Kids Daycare
08.2020 - 03.2021
- Encouraged students with particular academic interests to pursue them to the fullest extent possible
- All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed
- Am a web design instructor who teaches a variety of courses
- Assessed students' progress and met with parents to discuss their children's progress
- Assisted other teachers with [Type] instruction
- Worked with a group of faculty members to create an after-school tutorial program for students who needed extra assistance
- Taught students with intellectual and emotional disabilities a variety of subjects
- Created a program to work with students and encourage them to pursue higher education
- Completed individual student assessments to determine whether they were eligible for special education.
Shift Manager
Krystal
06.2016 - 03.2020
- Was thorough and professional in my responses to all customer inquiries
- Handled all customer complaints professionally, putting customer satisfaction first
- Was in charge of answering customer questions about merchandise and pricing
- Trained [number] new salespeople each quarter
- Worked night and weekend shifts, securing $[Number] in orders in [Timeframe] during the holiday season
- Suggested alternatives when a product was out of stock
- Used interpersonal communication skills to improve the customer experience and add value to each interaction
- Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations
- Worked closely with team members to schedule breaks and shifts to comply with state regulations.
Education
Work History
Nursing
Hinds Community College
Raymond, MSHigh School Diploma -
Greenwood High School
Greenwood, MsSkills
- MS Office
- Computer literate
- Technical knowledge
- Customer service
- Positive learning process
- Business operations
- Customer needs assessment
- Troubleshooting skills
- Supervision
- Packing and shipping proficiency
- Sales
- Business development experience
- Quick learner
- Troubleshooting specialist
- Time management skills
- Customer satisfaction
- Microsoft Office
- Worked Nice
- Worked Salesforce
Timeline
Correctional Officer
Delta Correctional Facility
02.2023 - 07.2025
Customer Service Representative
AsmResearch
06.2021 - 12.2022
Line assembler
Milwaukee Tool
04.2021 - 06.2022
Teacher
Rainbow Kids Daycare
08.2020 - 03.2021
Shift Manager
Krystal
06.2016 - 03.2020
Work History
Nursing
Hinds Community College
High School Diploma -
Greenwood High School
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