Lakesha Brooks
Memphis
Summary
Dynamic and detail-oriented legal operations representative recognized for exceptional organizational abilities and a commitment to follow-through. Expertise in managing complex tasks and delivering impactful results in high-pressure environments, complemented by strong interpersonal skills that foster effective team collaboration. Proven track record of leveraging analytical skills to drive organizational success and enhance operational efficiency. Dedicated to achieving excellence and contributing to team objectives.
Overview
20
20
years of professional experience
Work History
Business Process Senior Associate
Google Operations Center
05.2022 - Current
- Manage user data requests with sensitivity to user privacy and legal compliance.
- Process, analyze, and interpret the language of these requests with meticulous attention to detail and established procedures.
- Demonstrate dedication to quality work, maintaining professionalism, humility, and strict confidentiality in all interactions.
Senior Customer Service Representative
Google Operations Center
08.2020 - 05.2022
- Respond to customer inquiries quickly via chat or email
- Providing technical support for Google Fi service
- Assisting customers with navigation of the Google Fi website and purchasing of devices.
- Use of Google Suite products including Google Docs
- Adhere to quality standards
Priority Banker
Regions Call Center
02.2019 - 08.2020
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Play an integral role in customer service and overall sales numbers
Shift Leader
Walgreens
08.2017 - 02.2019
- Ensure excellent customer service is delivered to the customers
- Provide leadership to team members by communicating tasks from the store manager
- Receiving warehouse and vendor orders and handling day-to-day cash functions
Customer Service Representative
Bank of America
02.2015 - 02.2017
- Providing information on Products and services
- Handling complex financial transactions
- Verifying documents for accuracy
- Maintaining a cash drawer
PBX Operator
Methodist Lebonheur Germantown Hospital
08.2013 - 02.2015
- Answer multi-line phone system with warm, friendly demeanor
- Handle all post-event tasks, including sending thank-you notes to attendees
- Manage office facilities, ensuring cleanliness and order
AYS (At Your Service) Operator
Marriott Hotels and Resorts
08.2012 - 08.2013
- Operate PBX or private branch exchange switchboards to facilitate connections.
- Handle emergency calls
- Perform receptionist functions as needed
Cashier/Customer Service
Aldi
08.2011 - 08.2012
- Maximize positive customer service experience
- Assist customers in finding specific grocery items
- Ensure items are well-stocked for each shift
- Take inventory and place order for restocking as needed
Return to Vendor Clerk
Sears
08.2008 - 08.2011
- Handle very high amounts of processing.
- Processing damages crated by the store.
- Working with vendor contracts.
- Maintain RTV paperwork and file system.
Cashier and Customer Service
Kroger
04.2006 - 08.2008
- Greet customers as they arrive at the store and provide them with information about products and services
- Respond to customer complaints and resolve their issues.
Education
General Studies -
Cordova High School
Cordova, TN, Tennessee05.2008
Criminology and Criminal Justice
University of Memphis
Memphis, TN, Tennessee12.2013
Skills
- Customer relations
- Project oversight
- Strong organizational abilities
- Google Docs proficiency
- Consumer relations management
- Visual communication
- Database management
- Experienced with Google Suite applications
Accomplishments
Received the Touchstone award in March 2022.
Languages
English
Native or Bilingual
Timeline
Business Process Senior Associate
Google Operations Center
05.2022 - Current
Senior Customer Service Representative
Google Operations Center
08.2020 - 05.2022
Priority Banker
Regions Call Center
02.2019 - 08.2020
Shift Leader
Walgreens
08.2017 - 02.2019
Customer Service Representative
Bank of America
02.2015 - 02.2017
PBX Operator
Methodist Lebonheur Germantown Hospital
08.2013 - 02.2015
AYS (At Your Service) Operator
Marriott Hotels and Resorts
08.2012 - 08.2013
Cashier/Customer Service
Aldi
08.2011 - 08.2012
Return to Vendor Clerk
Sears
08.2008 - 08.2011
Cashier and Customer Service
Kroger
04.2006 - 08.2008
Criminology and Criminal Justice
University of Memphis
General Studies -
Cordova High School