Lakesha Brown
Garland,Texas
Summary
Dynamic Administrative Coordinator with a proven track record at The Reserve at Richardson, excelling in document management and HIPAA compliance. Skilled in employee onboarding and scheduling coordination, I foster positive relationships while ensuring efficient operations. My commitment to patient care and meticulous record management enhances team performance and supports organizational success.
Overview
22
22
years of professional experience
Work History
Administrative Coordinator/Medical Records
The Reserve at Richardson
Richardson, TX
08.2021 - 09.2025
- Developed and maintained filing systems for electronic and paper documents.
- Served as a liaison between vendors, suppliers, clients, and staff members.
- Maintained the office calendar, including scheduling appointments and meetings.
- Assisted with onboarding new employees by coordinating orientation activities.
- Ordered office supplies to maintain optimum stock levels.
- Stayed up to date on company procedures, policies, and benefits to keep employees informed of changes.
- Trained employees in job-specific tasks, and evaluated continuing education needs to improve team performance.
- Drafted and monitored employee scheduling to support effective resource allocation.
- Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions.
- Ensured compliance with HIPAA regulations regarding the confidentiality of medical records.
- Ensured timely completion of medical records through efficient charting practices.
- Performed regular audits of medical records to verify accuracy, completeness, and compliance.
- Maintained confidentiality of all medical records and patient data.
- Organized patient medical records and scheduled appointments in an efficient manner.
- Organized medical records in compliance with HIPAA regulations.
Certified Nursing Assistant
Menomonee Falls Health Center
Menomonee Falls , WI
03.2016 - 03.2021
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care, and input reports into practice databases.
- Followed HIPAA regulations to maintain the confidentiality of sensitive medical and personal information.
- Provided quality care to elderly patients in a long-term care facility setting.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Utilized safe lifting techniques to transfer patients from bed to wheelchair, or other mobility devices.
- Answered call lights to provide emergency treatment and assistance to patients.
- Respected confidentiality of patient information at all times, according to HIPAA regulations.
- Monitored pain and provided comfort measures, reporting abnormalities to the nursing staff.
Office Assistant
Purple Heart
Milwaukee, Wisconsin
07.2011 - 03.2016
- Answered incoming calls promptly and professionally; took messages, or transferred calls to appropriate personnel.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Interacted with clients to resolve issues or answer questions regarding the services rendered by the company.
- Provided customer service support via phone or email inquiries related to the products or services offered by the organization.
- Maintained accurate records of office supplies, and placed orders as needed.
- Scheduled appointments, maintaining calendars for personnel.
- Developed written correspondence, such as letters, emails, and memos, for internal communications purposes.
- Managed office supply orders and inventory to support availability.
- Processed incoming payments through checks or credit card transactions accurately, according to company policies and procedures.
- Answered a multi-line telephone system to direct calls and take messages.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Certified Nursing Assistant
St. Camillus Health and Rehabilitation Center
Menomonee Falls, WI
01.2004 - 06.2011
- Established special connections with patients through empathy and relationship-building techniques.
- Turned bedridden patients to avoid bedsores.
- Measured and recorded food and liquid intake, as well as urinary and fecal output.
- Lifted and assisted others in lifting patients to move them on and off beds, examination tables, surgical tables, and stretchers.
- Responded quickly in emergency situations, using appropriate interventions.
- Monitored pain and provided comfort measures, reporting abnormalities to the nursing staff.
- Ensured cleanliness of resident rooms at all times through regular housekeeping duties.
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care, and input reports into practice databases.
- Gathered information from nurses and physicians about patient conditions and treatment plans.
- Reviewed the patient's dietary restrictions and food allergies to verify an appropriate diet.
- Provided information, such as directions, visiting hours, and patient status information, to visitors and callers.
- Collected specimens, such as urine, feces, and sputum.
- Assisted nurses and physicians in the operation of medical equipment and the provision of patient care.
Skills
- Document management
- Medical records auditing
- Scheduling coordination
- HIPAA compliance
- Employee onboarding
- Customer relationship management
- Patient care
- Electronic medical records
- Record management
- Care coordination
Timeline
Administrative Coordinator/Medical Records
The Reserve at Richardson
08.2021 - 09.2025
Certified Nursing Assistant
Menomonee Falls Health Center
03.2016 - 03.2021
Office Assistant
Purple Heart
07.2011 - 03.2016
Certified Nursing Assistant
St. Camillus Health and Rehabilitation Center
01.2004 - 06.2011
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