Lakesha Buckmire
Richlands,NC
Summary
Dynamic leader with a proven track record at Turner Industries Group L.L.C., enhancing team productivity and customer satisfaction through effective problem-solving and staff management. Skilled in materials management and fostering teamwork, I excel in fast-paced environments, demonstrating adaptability and a commitment to excellence. Achieved significant improvements in operational efficiency and safety standards.
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Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor
Turner Industries Group L.L.C. Personnel Office
02.2017 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Collected, arranged, and input information into database system.
Material Coordinator
Specialty Welding and Turnarounds LLC
08.2015 - 02.2017
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
- Optimized material flow by implementing efficient inventory management systems.
- Implemented best practices in warehouse organization for easy access and retrieval of materials.
- . Improved warehouse space utilization by reorganizing storage areas according to demand patterns.
- Maintained accurate records, enabling better tracking and forecasting of material requirements.
Material Handler
STARCON
06.2014 - 07.2015
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Supervisor
Turner Industries Group L.L.C. Personnel Office
01.2012 - 06.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Foreman
Turner Industries Group L.L.C. Personnel Office
06.2010 - 01.2012
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Assisted in recruiting and hiring new construction and extraction workers.
Patient Access Representative
Memorial Hermann Hospital
02.2009 - 05.2010
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Supervisor
Walmart
11.2006 - 11.2008
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Associate Of Arts And Sciences -
Houston Community College
Houston, TX2014
Skills
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory oversight
- Teamwork and collaboration
- Multitasking Abilities
- Documentation skills
- Shipping coordination
- Warehouse operations
- Data entry
- Organizational skills
- Document management
- MS office
- Materials management
- Verbal and written communication
- Problem-solving
- Adaptability
- Crew leadership
Certification
NCCER- Fundamentals of Crew Leadership
Timeline
Supervisor
Turner Industries Group L.L.C. Personnel Office
02.2017 - 10.2024
Material Coordinator
Specialty Welding and Turnarounds LLC
08.2015 - 02.2017
Material Handler
STARCON
06.2014 - 07.2015
Supervisor
Turner Industries Group L.L.C. Personnel Office
01.2012 - 06.2014
Foreman
Turner Industries Group L.L.C. Personnel Office
06.2010 - 01.2012
Patient Access Representative
Memorial Hermann Hospital
02.2009 - 05.2010
Customer Service Supervisor
Walmart
11.2006 - 11.2008
Associate Of Arts And Sciences -
Houston Community College
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