Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakesha Cobbs

Oak Creek,WI

Summary

Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families. Also Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Resident Assistant

Dedicated Hearts Home LLC
03.2020 - Current
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Customer Service Representative

Amazon
10.2018 - 04.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provide exceptional customer service by treating customers with courtesy and respect.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Collaborate with team members to share best practices and contribute to a positive team environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Housekeeping and Laundry Attendant

Hilton Garden Inn Hotel
08.2017 - 10.2018
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
  • Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Responded to requests from patrons for linens and toiletries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Sorted, laundered and put away various laundry items.
  • Changed bed linens and collected soiled linens for cleaning.

Housekeeping Aide

LaQuinta Inn & Suits
03.2016 - 08.2017
  • Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
  • Streamlined housekeeping processes for increased efficiency and timely room turnover.
  • Reduced complaints by addressing guest concerns promptly and professionally.
  • Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.

Dietary Aide

Capri Communities
06.2015 - 03.2016
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.

Education

High School Diploma -

Vincent High School
Milwaukee, WI
05.2014

Skills

  • Retail Sales Customer Service
  • Active Listening
  • Multi-Line Phone Talent
  • Problem-Solving Ability
  • Quality Control
  • Self Confident
  • Health and Safety Compliance
  • Resident Satisfaction
  • Communication Clarity
  • Safety Behaviors
  • Time Management
  • Reading Comprehension
  • Dietary Guidelines
  • Resident Support

Certification

  • CBRF Certified

Timeline

Resident Assistant

Dedicated Hearts Home LLC
03.2020 - Current

Customer Service Representative

Amazon
10.2018 - 04.2020

Housekeeping and Laundry Attendant

Hilton Garden Inn Hotel
08.2017 - 10.2018

Housekeeping Aide

LaQuinta Inn & Suits
03.2016 - 08.2017

Dietary Aide

Capri Communities
06.2015 - 03.2016

High School Diploma -

Vincent High School

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Lakesha Cobbs