Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakesha Cook

Jackson,TN

Summary

Dedicated Medical Assistant with extensive experience at West TN Healthcare, excelling in patient scheduling and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and streamlined processes. Skilled in medical billing and coding, ensuring accurate insurance claims while fostering trust and delivering patient-focused care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Assistant

West TN Healthcare
06.2023 - Current
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Improved clinical workflow with introduction of electronic health records system.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Medical Assistant

Dermatology And Skin Cancer Consultants
05.2018 - 06.2023
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Increased efficiency in office by implementing digital filing system for patient records.

Education

Medical Assisting

West Tennessee Business College
Jackson, TN
04.2018

High School Diploma -

Jackson Central Merry High School
Jackson, TN
05.2013

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • Patient-focused care
  • Insurance verification
  • Trustworthy companion
  • Payment collection
  • Medical billing and coding
  • Medical billing
  • Insurance claims
  • Insurance authorizations

Certification

  • BLS Certification
  • CPR Certification
  • AED Certification

Timeline

Medical Assistant

West TN Healthcare
06.2023 - Current

Medical Assistant

Dermatology And Skin Cancer Consultants
05.2018 - 06.2023

Medical Assisting

West Tennessee Business College

High School Diploma -

Jackson Central Merry High School

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Lakesha Cook