LaKesha Cousette
Fairburn,Georgia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
Work History
Training Supervisor
DHL Supply Chain
10.2018 - Current
- Manage a team to improve warehouse performance and inventory accuracy of the site
- Identify process improvement opportunities within areas of responsibility
- Develop and implement effective solutions to daily problems
- Lead a team of up to 60 associates and supervisor in training and onboarding
- Manage teams of associates within returns and inbound departments
- Utilize conflict management skills to create a bridge between area hourly associates and upper management
- Completed Certified Supply Chain Specialist training.
Quality Assurance/Part Time Clerk
Quiktrip
11.2015 - 11.2023
- From 2015 to 2019 work in a fast-paced, multitasked environment as a clerk.
- Merchandised, stocked, rotated product, properly clean store and kitchen, cooking, and answering customer question.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Operated POS systems to accurately process customer purchases.
Franchise Owner
Bonus Building Care
04.2007 - 12.2015
- Supervised 15 employees, scheduled work hours, resolved conflicts, and determined salaries and all other managerial tasks
- Instructed staff in work policies and procedures, and the use and maintenance of equipment
- Screened job applicants and hired new employees
- Maintained required records of work hours, budgets, payrolls, and other information
- Performed and assisted employees with cleaning duties as necessary.
Event Coordinator
Shoal Creek Country Club
02.1998 - 06.2014
- Greeted and assisted members in private club by catering and taking orders for food, beverages, and other services
- Create menus and planned meals while supervising employees ensuring quality customer service
- Supervised 15 employees, scheduled work hours, resolved conflicts, and other managerial duties as needed
- Responsible for every aspect of the assigned event ranging from planning, booking, arranging, and decorating including attending events to ensure the success of planned engagements.
Inventory Management
Home Depot
08.2003 - 09.2007
- Verified and kept records on incoming and outgoing shipments
- Computed figures from records, such as sales orders, production records, and purchase invoices to maintain inventory
- Utilized knowledge of Microsoft Office products (Word, Outlook, Excel) to create reports and correspondence.
PBX Operator
Sheraton of Atlanta
01.2002 - 08.2003
- Performed clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail
- Relayed and routed inter-office correspondence consisting of written and verbal messages
- Supported customers by managing hundreds of calls per day efficiently while maintaining professionalism and upbeat tone.
- Maintained accurate records of calls placed and received.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Operated switchboard and routed incoming calls to appropriate departments.
Education
Massage Therapy -
01.2008
Skills
- Quality Assurance
- QA
- Office Management
- Customer Service
- Business Management
- Event Planning
- Windows Xp
- Trainee evaluations
- Staff Development
- Training course oversight
- Policy Implementation
- Learning Management Systems
- Policy updates
- Compliance understanding
- Coaching and Mentoring
- Program implementation
- Compliance requirements
- Technical training
- Business Administration
- Performance Evaluation
- Employee Coaching
- New hire on-boarding
- Credentialing oversight
- Materials Preparation
- Program Management
- Materials Organization
- Training material updates
- Course material creation
- Training facilitation
- Verbal and written communication
- Feedback Analysis
- Training solutions development
- Feedback collection
- Presentation
- Schedule Management
- Project Management
Timeline
Training Supervisor - DHL Supply Chain
10.2018 - Current
Quality Assurance/Part Time Clerk - Quiktrip
11.2015 - 11.2023
Franchise Owner - Bonus Building Care
04.2007 - 12.2015
Inventory Management - Home Depot
08.2003 - 09.2007
PBX Operator - Sheraton of Atlanta
01.2002 - 08.2003
Event Coordinator - Shoal Creek Country Club
02.1998 - 06.2014
Everest Institute - Jonesboro, GA - Massage Therapy,
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