Lakesha Darden
Pittsburg,CA
Summary
Driven by a goal-oriented mindset, I enhanced team performance and brand awareness at CDS through innovative training materials and engaging community events. My blend of excellent communication and product knowledge expertise significantly increased event-driven revenue, showcasing my ability to multitask and engage audiences effectively.
Overview
21
21
years of professional experience
Work History
Demo Event Specialist
CDS
01.2024 - Current
- Assisted in the development of training materials for the Demo Event Specialist team, improving overall team performance.
- Expanded brand awareness among target demographics through consistent participation in relevant community events.
- Maintained detailed records of event metrics, including attendee count, products sampled, and sales generated.
- Provided exceptional customer service throughout each event, addressing inquiries promptly and professionally.
- Collaborated with the sales team to develop targeted promotions and incentives that increased event-driven revenue.
- Utilized effective time management skills to balance multiple competing tasks while maintaining a high level of productivity during events.
- Conducted thorough pre-event research to identify potential customers'' needs and interests, tailoring demonstrations accordingly.
- Streamlined event setup and breakdown processes, reducing overall time spent on non-customer-facing tasks.
- Optimized demonstration scripts for improved clarity, leading to better customer understanding of product features.
- Adhered strictly to food safety guidelines when preparing samples at food-related demo events.
- Trained new Demo Event Specialists on company policies, procedures, and best practices for successful events.
- Increased customer engagement through interactive product demonstrations and by providing in-depth product knowledge.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Provided Type product samples, coupons, informational brochures and incentives to persuade people to buy products.
Cashier
Safeway
12.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
CNA
New Ways Services
12.2008 - 05.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Cashier Team Lead
Taco Bell
02.2003 - 11.2005
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Increased customer loyalty and retention.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Basic -
Carl’e Continuation School
Lower Lake, CA06.1993
Skills
- Engaging personality
- Goal-oriented mindset
- Public Speaking Experience
- Brand Awareness
- Product Knowledge Expertise
- Quick-learning
- Outgoing Personality
- Food and beverage preparation
- Audience Engagement
- Sample products
- Product positioning
- Product displays
- Group Presentations
- Teamwork and Collaboration
- Customer Service
- Team Player
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Creative Thinking
- Customer Engagement
- Flexible Schedule
- Self Motivation
Timeline
Demo Event Specialist
CDS
01.2024 - Current
Cashier
Safeway
12.2021 - 07.2023
CNA
New Ways Services
12.2008 - 05.2009
Cashier Team Lead
Taco Bell
02.2003 - 11.2005
Basic -
Carl’e Continuation School