Lakesha Deberry

• Supervised daily front-of-house operations to ensure exceptional customer service and satisfaction.
• Trained and mentored staff on service standards and operational procedures.
• Implemented training programs that improved team efficiency and service quality.
• Coordinated schedules and managed staffing levels to optimize labor costs.
• Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
• Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.

• Conducted thorough investigations into vehicle accidents, analyzing evidence and witness statements.
• Collaborated with law enforcement to gather critical information and ensure compliance with regulations.
• Evaluated accident scenes for contributing factors, identifying patterns to inform future safety measures.
• Developed detailed reports summarizing findings, providing recommendations for claims resolution and risk management.
• Utilized advanced analytical tools to support data-driven decision-making in accident investigation processes.
• Served as a liaison between affected parties during insurance claims processes following workplace accidents, streamlining communication channels for all involved parties.

• Analyzed complex claims data to ensure compliance with industry regulations.
• Evaluated documentation for accuracy, identifying discrepancies and facilitating resolution.
• Collaborated with cross-functional teams to streamline claims processing workflows.
• Developed and maintained detailed reports on claim trends and performance metrics.

Training for new hires front and back of the house

Opened 3 new restaurants

Conducting inventory

Ordering of supplies and food

Overseeing and handled customer satisfaction to the standards of company standards