LaKesha Diepenhorst
Sylvania,OH
Summary
Productive Phlebotomist offering 30 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
32
32
years of professional experience
Work History
Registered Phlebotomy Technician
Promedica Health and wellness-outreach
Sylvania, OH
05.2022 - 04.2024
- Ensured patient confidentiality in accordance with HIPAA regulations at all times.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimen samples and transported to laboratory for processing.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Participated in continuing education opportunities to maintain certification requirements.
- Interacted with patients to gather and record data prior to blood draws.
- Implemented quality control measures to reduce errors and improve overall efficiency within the department.
- Performed venipuncture and capillary puncture on diverse patient population.
- Utilized excellent patient care skills to ensure comfort during procedures.
- Accurately labeled, processed, and stored specimens for timely analysis.
Registered Phlebotomy Technician
St. Lukes Medical Hospital
Maumee, OH
09.2015 - 05.2022
- Ensured patient confidentiality in accordance with HIPAA regulations at all times.
- Responded appropriately to emergency situations requiring immediate blood draws or assistance.
- Utilized excellent patient care skills to ensure comfort during procedures.
- Implemented quality control measures to reduce errors and improve overall efficiency within the department.
- Processed specimens using automated systems such as centrifuges, analyzers, pipettes.
- Assisted with training new employees on proper phlebotomy techniques and safety protocols.
- Ensured that all equipment used was properly sterilized before each use.
- Collaborated with other healthcare professionals in order to provide optimal care for patients.
- Used heel and finger stick methods to obtain blood from capillaries.
- Demonstrated proficiency in blood collection techniques using various equipment types.
- Prepared patients by verifying identification, explaining the procedure, and calming anxieties.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Medical Assistant
Toledo Pain Clinic
Toledo, OH
04.2007 - 05.2008
- Ensured strict compliance with HIPAA regulations for patient confidentiality.
- Provided outstanding customer service to patients both in-person and over the phone.
- Explained treatment procedures and physicians' instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Triaged patients by assessing vital signs and symptoms upon arrival.
- Kept facility stocked with necessary supplies, equipment and instruments.
Medical Assistant/Registered Phlebotomy Technician
Reliable Staffing Services LLC. & Entech Personnel
Southfield, MI
08.2002 - 04.2007
- Assisted back office patient processes to reduce office wait times.
- Responded quickly and effectively to emergency situations.
- Provided assistance to clinical staff during patient visits.
- Managed high volume of patients while maintaining quality and efficiency standards.
- Assisted in training new staff members on phlebotomy techniques and procedures.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Input medical and insurance information into database for inclusion in patient records.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Registered Medical Assistant
West Warren Family Practice
Detroit, MI
08.1992 - 05.2001
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Trained new medical assistants in clinic protocols and procedures.
- Prepared patients for examinations and diagnostic tests.
- Assisted with minor surgical procedures under physician supervision.
- Administered injections, vaccinations, and medications as directed.
- Operated EKG machines, spirometers, glucose meters, and other diagnostic tools.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted physicians with patient exams, procedures, and treatments.
- Administered injections under direct supervision of a physician or nurse practitioner.
Education
Phlebotomy
Stautzenberger College
Maumee, OH09-2014
Diploma - Medical Assisting
National Institute of Technology
Dearborn, MI09-1992
High School Diploma -
David Mackenzie High
Detroit, MI06-1992
Some College (No Degree) - Nursing
Owens Community College
Perrysburg, OHSkills
- Communication abilities
- Maintaining confidentiality
- Venipuncture Expertise
- Quality assurance understanding
References
References available upon request.
Timeline
Registered Phlebotomy Technician
Promedica Health and wellness-outreach
05.2022 - 04.2024
Registered Phlebotomy Technician
St. Lukes Medical Hospital
09.2015 - 05.2022
Medical Assistant
Toledo Pain Clinic
04.2007 - 05.2008
Medical Assistant/Registered Phlebotomy Technician
Reliable Staffing Services LLC. & Entech Personnel
08.2002 - 04.2007
Registered Medical Assistant
West Warren Family Practice
08.1992 - 05.2001
Phlebotomy
Stautzenberger College
Diploma - Medical Assisting
National Institute of Technology
High School Diploma -
David Mackenzie High
Some College (No Degree) - Nursing
Owens Community College
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