Lakesha Diggs
Aberdeen,MD
Summary
-Compassionate Certified Medication Technician recognized for high productivity and efficient task completion. Skilled in medication administration, patient care, and compliance with healthcare regulations. Excel using communication, empathy, and problem-solving to enhance patient comfort and safety.
-Devoted personal care professional, skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
-Driven Leasing Agent known for productive and efficient task completion. Excel in communication, negotiation, and customer service, ensuring smooth leasing processes. Possess strong organizational skills, adept at multitasking and managing time effectively. Thrive using interpersonal skills to connect with clients, solve problems quickly, and maintain positive relationships.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
Johns Hopkins Hospital
Baltimore, Maryland
07.2025 - Current
- Provided compassionate support to patients and their families.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Updated patient demographic information as needed in the system.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Assisted with scheduling appointments for patients.
DSP, CMT
Arc Of Baltimore
Baltimore, MD
10.2022 - Current
- Monitored health and well-being of clients and reported significant health changes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
Leasing Agent
Regional Management
Baltimore, Maryland
04.2022 - 09.2024
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Collected security deposits from new tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Coordinated repairs and scheduled regular maintenance on rental units.
- Resolved tenant complaints promptly and professionally.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
CNA/HOME HEALTH AIDE
Royal Home Health Care
Baltimore , Md
01.2018 - 10.2020
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Documented patient care services by charting in designated areas.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
CNA
Johns Hopkins Hospital Intrastaff
Baltimore, Maryland
01.2017 - 03.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Transported residents within the facility as needed.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
Skills
- Decision-making
- PPE use
- Leadership
- Computer skills
- Teamwork and collaboration
- Organizational skills
- Clerical support
- Analytical and critical thinking
- Multitasking Abilities
Timeline
Patient Services Coordinator
Johns Hopkins Hospital
07.2025 - Current
DSP, CMT
Arc Of Baltimore
10.2022 - Current
Leasing Agent
Regional Management
04.2022 - 09.2024
CNA/HOME HEALTH AIDE
Royal Home Health Care
01.2018 - 10.2020
CNA
Johns Hopkins Hospital Intrastaff
01.2017 - 03.2020
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