Lakesha Ellis
Jonesboro,AR
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated during tenure at TJX Companies. Excelled in cash handling and problem-solving, boosting transaction efficiency. Skilled in relationship building and teamwork, consistently met customer needs while fostering a collaborative environment. Achieved significant improvements in service delivery through exceptional listening and multi-tasking abilities.
Overview
8
8
years of professional experience
Work History
Sales Associate
TJX Companies
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Deli Associate
Neighborhood Walmart
06.2022 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Security Officer
Securitas Security Services USA
03.2020 - 10.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Hollywood Casino
02.2019 - 03.2020
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Cage Cashier
Horseshoe Casino
02.2017 - 03.2019
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Processed various cash transactions and answered gaming customer questions.
Education
High School Diploma -
Central High School
Helena, AR05.2001
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Listening Skills
Multi-tasking strength
Exceptional customer service
Relationship Building
Cash Handling
Verbal/written communication
Timeline
Sales Associate
TJX Companies
09.2023 - Current
Deli Associate
Neighborhood Walmart
06.2022 - Current
Security Officer
Securitas Security Services USA
03.2020 - 10.2021
Security Officer
Hollywood Casino
02.2019 - 03.2020
Cage Cashier
Horseshoe Casino
02.2017 - 03.2019
High School Diploma -
Central High School
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