Lakesha Ervin
Mobile,AL
Summary
Dedicated Medical Assistant Intern at Mobile Ob-Gyn, skilled in vital signs monitoring and HIPAA compliance. Enhanced patient satisfaction through effective scheduling and compassionate communication. Achieved improved clinic efficiency by streamlining appointment processes and maintaining accurate medical records, contributing to optimal patient care and safety in a fast-paced environment.
Medical professional with strong foundation in assisting with clinical tasks and patient care. Proven ability to support healthcare teams and adapt to dynamic environments. Known for reliability, teamwork, and focus on achieving optimal patient outcomes through effective communication and technical skills.
Diligent Medical Assistant Intern with hands-on experience in patient care and administrative tasks. Supported clinical staff in various procedures and maintained accurate patient records. Demonstrated proficiency in phlebotomy and patient communication.
Experienced with clinical procedures and patient care. Utilizes strong organizational skills to manage patient records and appointments efficiently. Knowledge of medical terminology and patient interaction techniques to ensure compassionate and effective care.
Professional medical assistant prepared for this role. Experience in patient care, clinical procedures, and administrative tasks sought after in healthcare settings. Strong focus on team collaboration and achieving results. Reliable, adaptable, with skills in patient communication, phlebotomy, and electronic health records.
Level-headed Medical Assistant Extern committed to patient advocacy and collaboration with medical staff to improve patient communications. Outstanding multitasker and team player proficient in medical software and EMR system operations. Well-versed in charting patients, taking vitals and assessing patients.
Overview
1
1
Certification
Work History
Medical Assistant Intern
Mobile Ob-Gyn
- Assisted healthcare professionals with patient intake and preparation for examinations
- Managed electronic health records to ensure accurate patient information accessibility
- Supported scheduling of appointments, optimizing workflow within clinic operations
- Educated patients on pre-visit preparations and follow-up care instructions
- Maintained cleanliness and organization of medical equipment and treatment areas
- Collected vital signs and documented patient data in compliance with protocols
- Coordinated communication between patients and medical staff to enhance service delivery
- Participated in training sessions to develop skills in clinical procedures and patient care
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Boosted overall clinic productivity through assisting medical staff in organizing schedules, managing patient flow, and prioritizing tasks.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
Phlebotomist
Mobile Ob-Gyn
05.2015 - 2025
- Assisted with patient intake, ensuring accurate medical histories and vital signs documentation.
- Scheduled and coordinated patient appointments, improving office efficiency and workflow.
- Prepared examination rooms, maintaining cleanliness and organization for optimal patient experience.
- Supported physicians during examinations, providing necessary instruments and documenting findings accurately.
- Educated patients on treatment plans and medication instructions, enhancing understanding and compliance.
- Conducted routine lab tests and analyzed results to facilitate timely clinical decisions.
- Collaborated with healthcare team to streamline processes, improving overall patient care delivery.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and sample tracking for laboratory processing.
- Collaborated with healthcare providers to schedule patient appointments and manage workflow efficiently.
- Ensured compliance with health regulations and safety protocols during all phlebotomy procedures.
- Implemented improvements in sample collection processes, enhancing overall efficiency in the lab setting.
- Mentored junior phlebotomists on advanced techniques, fostering a collaborative team environment for skill development.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
Master of Healthcare Management
University of Phoenix
Tempe, AZ07.2025
Bachelor in Health Care Management
University of Phoenix
Tempe, AZ05.2022
Skills
- Vital signs monitoring
- HIPAA compliance
- Vital sign monitoring
- Immunization administration
- Medical terminology
- Patient scheduling
- Adaptable mindset
- Medical Billing Understanding
- Emergency response readiness
- Medical transcription
Certification
Hipaa training
Timeline
Phlebotomist
Mobile Ob-Gyn
05.2015 - 2025
Medical Assistant Intern
Mobile Ob-Gyn
Master of Healthcare Management
University of Phoenix
Bachelor in Health Care Management
University of Phoenix
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