LAKESHA FOSTER
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Principal Administrative Associate
Dept Of Buildings
06.2023 - Current
- Improved office efficiency by streamlining administrative processes and implementing organizational systems.
- Enhanced communication channels within a team by organizing regular meetings and providing comprehensive updates on project statuses.
- Developed strong relationships with external vendors, negotiating favorable contracts for goods and services.
- Mentored junior staff members to improve their skills and advance their careers within a organization.
- Implemented data-driven decision-making strategies, enabling more informed choices on operational matters.
- Streamlined document management processes to reduce clutter and improve accessibility to critical records.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Conducted thorough research on industry trends, keeping senior leadership informed of competitive insights for strategic planning purposes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Performed research to collect and record industry data.
Clerical Associate
Dept Of Buildings
02.2020 - 06.2023
- Streamlined office processes by implementing efficient filing systems and document management.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to support projects and meet company objectives.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Expedited invoice processing by accurately entering financial data into proprietary systems.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Improved internal communication by acting as liaison between various departments during project collaborations.
- Spearheaded a implementation of new document management software, leading to increased accessibility of files across departments.
- Developed correspondence letters, memos, and emails.
- Managed daily data entry and kept clerical information accurate and up to date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited documents to keep company materials free of grammar errors.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Created and maintained detailed records of all office activities.
Office Administrative Assistant
Dept Of Buildings
06.2015 - 02.2020
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Ensured timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as liaison to ensure prompt resolution of issues.
- Expedited invoice processing, ensuring accurate recording of financial transactions in an accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Strengthened relationships with vendors to negotiate favorable contract terms that benefit an organization financially.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Identified communication channels to set roadmap to distribute information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Master of Arts - Labor Studies
Cuny School of Labor And Urban Studies
New York, NY12.2024
Bachelor of Arts - Political Science And Communications
Brooklyn College of The City University of New York
Brooklyn, NY05.2013
Skills
- Active Listening
- Calm Under Pressure
- MS Office
- Excellent Communication
- Dependable and Responsible
- Self-Directed
- Organizational Skills
- Flexible and Adaptable
- Decision-Making
- Analytical Thinking
- Written Communication
- Microsoft Word
- Multitasking Abilities
- Team building
Accomplishments
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Timeline
Principal Administrative Associate
Dept Of Buildings
06.2023 - Current
Clerical Associate
Dept Of Buildings
02.2020 - 06.2023
Office Administrative Assistant
Dept Of Buildings
06.2015 - 02.2020
Master of Arts - Labor Studies
Cuny School of Labor And Urban Studies
Bachelor of Arts - Political Science And Communications
Brooklyn College of The City University of New York