Lakesha George
Valdosta,GA
Summary
Dedicated Air Force veteran with 15+ years of experience in customer service, billing operations and IT support. Known for exceptional communication skills, attention to detail and a committment to delivering exceptional service whilemaintaining confidentialty and compliance standards.
Overview
25
25
years of professional experience
Work History
Patient Billing Specialist/HR Manager
Family Insight, LLC
11.2020 - 12.2025
- Verified insurance eligibility including contacting both the patient and the insurance corporation by phone on a daily basis as needed to ensure verification
- Responsible for the overall billing, collections and payment postings for office visits, out-patient procedures and hospital billing (inpatient and outpatient)
- Processed refund requests and researched open claims and credit on accounts
- Commended for proficiency in multi-tasking when managing administrative work and ensuring top-level care and support
- Completed necessary appeals and corrected claims as needed to under strict deadlines
- Processed patient billing inquiries efficiently, ensuring compliance with company policies.
Patient Access Advocate
South Georgia Medical Center
09.2018 - 11.2020
- Registered patients, routed documentation, and escorted individuals to their appropriate locations.
- Collected and secured cash payments for patients' co-payments and additional financial obligations
- Obtained and accurately entered demographic, clinical, and financial data into the Electronic Medical System (EMS)
- Coordinated expediting and scheduling of tests, procedures and consultations with other departments
- Provided front desk support and customer service satisfaction to patients with courtesy, respect and professionalism
Records Management Specialist / Mailroom Clerk
Hillsborough County Aviation Authority
06.2015 - 09.2018
- Collected, sorted, and distributed and sent mail packages
- Sorted, received and distributed mail correspondence between departments and personnel
- Processed mail on high speed mail processing machines (OCR, BCS and DBCS)
- Maintained department record tracking database to follow documents mitigation through the processing sequence
- Assisted internal staff with records requests relating to archived documents
- Adhered to establish procedures for handling sensitive and classified documents to retain chain of custody integrity
IT Helpdesk Technician
United States Air Force
06.2001 - 03.2015
- Diagnosed and resolved network connectivity problems, enhancing communication capabilities within the team.
- Remotely install and configure software Remotely connect and diagnose PC/hardware/Windows problems
- Phone, email, walk-up, and inbound ticket queue support for incoming employee IT service requests
- Provided technical support for hardware and software issues, ensuring operational efficiency across units.
- Delivered training sessions on system updates and new technologies, improving user proficiency and satisfaction.
Education
High School -
Valdosta High School
Valdosta, GA05-2001
Bachelors - Business Management w/ Concentration in IT
American Intercontinental University
Indianapolis, IN06-2017
Skills
- Ability to work under pressure
- Ability to work as a team
- Honest and Reliable
- Problem Solver
- Payment processing
- Claims processing
Timeline
Patient Billing Specialist/HR Manager
Family Insight, LLC
11.2020 - 12.2025
Patient Access Advocate
South Georgia Medical Center
09.2018 - 11.2020
Records Management Specialist / Mailroom Clerk
Hillsborough County Aviation Authority
06.2015 - 09.2018
IT Helpdesk Technician
United States Air Force
06.2001 - 03.2015
Bachelors - Business Management w/ Concentration in IT
American Intercontinental University
High School -
Valdosta High School