Lakesha Glenn Doctor
Fort Lauderdale,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BNY Mellon
04.2022 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Specialist
Hard Rock Digital
09.2021 - 02.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Answered average of 30+ calls, emails and per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Representative
Chewy.com
10.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Quality Assurance Specialist
Patlive (DCF)
04.2021 - 10.2021
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Customer Service Representative
K-force Staffing Agency
02.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Maximum Staffing Solutions
02.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma - Medical Assisting
Concorde Career
Lauderdale Lakes, FL10.1999
Skills
- Customer Retention Strategies
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Call Documentation
- Order and Refund Processing
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
Timeline
Customer Service Representative
BNY Mellon
04.2022 - 11.2022
Customer Service Representative
Chewy.com
10.2021 - 01.2022
Customer Service Specialist
Hard Rock Digital
09.2021 - 02.2022
Quality Assurance Specialist
Patlive (DCF)
04.2021 - 10.2021
Customer Service Representative
K-force Staffing Agency
02.2021 - 08.2021
Customer Service Representative
Maximum Staffing Solutions
02.2021 - 07.2021
Diploma - Medical Assisting
Concorde Career
Similar Profiles
ANKUR WADHEANKUR WADHE
Associate I at Bank of New York Mellon (BNY Mellon)Associate I at Bank of New York Mellon (BNY Mellon)
Vishal TilwaniVishal Tilwani
Associate, AML/Prevention/KYC Representative at BNY Mellon (Bank of New York Mellon)Associate, AML/Prevention/KYC Representative at BNY Mellon (Bank of New York Mellon)
Nivedita Sutar-TodkarNivedita Sutar-Todkar
Vice President at BNY MellonVice President at BNY Mellon
Taylor PackwoodTaylor Packwood
SAR Investigator at BNY MellonSAR Investigator at BNY Mellon
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group