Overview
Work History
Education
Skills
Timeline
Generic

LaKesha Hardeman

Midlothian,TX

Overview

16
16
years of professional experience

Work History

Analyst I Security Operations

Verizon
Irving, TX
09.2016 - Current
  • Leading partner with Verizon Legal Compliance, to interpret legal documents and answer legal compliance and regulatory requested Verizon records. Ensures timely, accuracy and processing of compliance involving emergency disclosure forms, subpoenas, court orders, search warrants, national security letters and special computer searches all requiring investigation and attention to detail skillset for accuracy. Demonstrating strong verbal and written communication when developing reports for extensive investigative teams for allegations of code of conduct violations, internal fraud, abuse, privacy and personnel violations that include reports of cyber incidents. Including prioritizing reading, interpreting, evaluating and understanding judicial orders that consist of local and state laws. Works independently leader for research, team project management and coordination that include mentoring and guiding others to further develop security policies and procedure skills.
  • Assess security impact of security alerts and traffic anomalies to identify malicious actions, identifying security incidents and to have proper overview of risk profile. Monitor, review and gather intelligence from Dataminr Alerts to determine impact to Verizon real estate assets. Documents results of threat analysis effectively and prepares comprehensive handoff and/or escalation for IR/Intelligence Function teams. Handles high level of confidentiality when handling calls from Law Enforcement, Government agencies to protect callers, clients and company property and while executing daily duties. Coordinates with Verizon Crisis Response Team, Law Enforcement and federal agencies for any network outages, network coverage and response to emergency situation. Prepares and verify deployment of large network assets such as Cell on Wheels and loaner devices. Analyst with specialized security education on behalf of Verizon Corporate Security Team. This includes but is not limited to emergency’s, life threatening responses on domestic and international spectrum, security violations involving fraud, 911 traces, kidnappings, bomb threats and hostage barricades. Multitask sensitive and confidential situations affecting Verizon policies and procedures. Manages security email boxes, ensuring ethics and human resources databases are accurately updated. Monitors and analyzes logs and alerts from variety of different technologies across multiple platforms in order to identify security incidents affecting Verizon enterprise.
  • Security Control Center office lead manager for 30 people, facilitate handling all functional onboarding training, leading and coaching of new and departing employees. Functional leadership development to support business. Managing team workload, setting priorities, allocating resources, and overcoming challenges to ensure delivery on time and on budget. Providing regular updates to leadership on progress and results achieved
  • Developing training guides, service level agreements and Verizon security enhancement matters. High level integrity support to analyst answering employee questions and complaints regarding payroll compensation processing related issues, reconciling employee related pay, attendance tracking, evaluate employee personnel files, overtime reports, benefits, vacation balance tracking, and Verizon enhancement matters internally within Corporate Security Group. Possess knowledge of accounts payroll practices, policies and procedures and Verizon Code of Business Conduct. Prioritize operations in office, for local supervisors and management within security group. Preparing, running and reconciling month end reports related to security group. Experience with ERP, PeopleSoft/SAP for vendor orders and payments. Plan travel and expenses, scheduling appointments, preparing agendas, reports, evaluations, presentations, and other important materials. Scheduling and arranging meetings and appointments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Police Officer/Active Reserve Police Officer

Dallas Police Department
Dallas, TX
08.2014 - 12.2021
  • As first responder who patrolled designated high crime areas in city of Dallas via police cruiser to preserve law and order. Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide. Worked to prevent and discover commission of crimes. Successfully mediated domestic disturbances and protected victims from harm. Employed crisis management techniques, working quickly but calmly in high stress situations. Analyze potential threats from variety of intakes taking appropriate response actions to include threat containment and/or escalation. Follow escalation and handoff procedures to team members and leadership based on defined threat and priority determination. Utilize variety of security tools and technologies to analyze potential threats to determine impact, scope, and recovery.
  • Built relationships with citizens which allowed for effective diffusing techniques and negotiation as needed. Answered calls and complaints involving fire, automobile accidents, robberies and other misdemeanors and felonies. Provided leadership for various law enforcement activities, including physical security, arrest procedures, and criminal investigations, leading to writing of detailed incident reports, providing team approach to solve disruptive incidents. Investigated criminal activity, traffic patrol and citations, documenting complete and accurate reporting of all incidents. Wrote detailed arrest and accident reports. Conducted accident investigations providing first-aid for injured, taking safeguards to prevent further accidents. Enforced traffic regulations, in order to ensure public safety. Interviewed witnesses, suspects, and victims gathering pertinent information. Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records. Coordinated appropriate and effective responses quickly and in calm professional manner. Assisted with undercover details to uncover ongoing crimes and crimes in progress. Prepared cases as needed to appear, testify in court as witness or arresting officer. Ensuring appropriate enforcement measures to ensure compliance and knowledge of federal, state and local laws, or ordinances and policies.

Access Control Coordinator

Allied Barton Universal
Houston, TX
08.2012 - 08.2014
  • Controls access to client site or facility through admittance process. Issuing, activating, and deactivating variety of security proximity media for controlled areas. Capturing biometric identifiers: assisting in completion of periodic audits of security access media and revenue. Perform small projects related to internal or external audits, related to logical access controls or lists. Conducting data analyses and reporting to document, track and monitor access problems to ensure timely resolution. Communicate statistical electronic reports to management and project personnel. Protects evidence or scene of incident in event of accidents, emergencies, or security investigations. Reviewing and maintaining criminal history records check results for preparation of tracking evidence and reports. Demonstrated interpretation and understanding of policies and procedures. Strong outside of box thinker, skilled in analyzing and resolving issues.
  • Security risk analysts identify information security risks associated with implementation plans of initiatives and provide security consultation, direction and guidance that meet security policy requirements, security standards and best practices, and government and industry regulations. Inform and educate and business teams on security policies, risks, and threats to organization. Performing detailed risk assessment and provide risk reduction recommendations and security requirements and guidance to business teams supporting initiatives. Specifying attention to following control areas is required: authentication, authorization, access controls (network and user), secure transmission and storage, encryption/key management, segmentation and network zoning, data flows, third party access and connectivity and functional purpose. Completing and presenting to Security management and business sponsors risk assessment evaluation articulating risk and impact analysis when security controls cannot be met by initiative to ensure transparency and appropriate level of acceptance. Participating in weekly meetings with management and security team peers to provide project updates and risk overviews.

Auto Claims Adjuster

State Farm Mutual Insurance​
Houston, TX
08.2007 - 08.2011
  • Independent adjuster that investigated, evaluated, negotiated 3,000 bodily injury and property damage claims annually. Extensive knowledge of claims processing with knowledge of medical benefits and medical terminology. Awarded subrogation specialist reducing cost of $650k annually. Expertly conducted interviews with clients and customers including attorneys, claimants, medical providers and local and state agencies resulting in timely and thorough resolutions of claims. Collected and analyzed information related to medical injury, property damage, legal liability and extent of damage to persons. Processed bodily injury settlements from $10k to $250k on daily basis.
  • Researched and verified insurance policy coverage. Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding. Communicate with 15 team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution. Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field. Evaluated extent of damage and documented findings. Coordinate benefits while applying applicable deductibles, co-insurance and out of pocket costs. Assisted attorneys in claimant defense if claim is contested. Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs. Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction. Documented vehicle damage and condition by taking meticulous notes and photographs.

Education

Bachelor of Science (BS) - Criminal Justice

Texas State University

Skills

  • Operations Management
  • Schedule Management
  • Security Team Leadership
  • Daily Status Reports
  • Report Writing
  • Training Oversight
  • Security Resource Management
  • Company Risk Mitigation
  • Incident Reports
  • Emergency Response
  • Security Officer Training
  • Employee Relations

Timeline

Analyst I Security Operations

Verizon
09.2016 - Current

Police Officer/Active Reserve Police Officer

Dallas Police Department
08.2014 - 12.2021

Access Control Coordinator

Allied Barton Universal
08.2012 - 08.2014

Auto Claims Adjuster

State Farm Mutual Insurance​
08.2007 - 08.2011

Bachelor of Science (BS) - Criminal Justice

Texas State University

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LaKesha Hardeman