Lakesha Harris
Fort Worth,TX
Summary
Results-oriented Scheduling Specialist adept at working under tight deadlines and demanding objectives. Highly efficient, accurate and driven. Offering 15 years' experience in healthcare . Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Scheduling Specialist
Texas Health Physicians Group
06.2023 - Current
- Documenting patient concerns in Epic and routing to the correct department for resolution
- Processing incoming referrals and scheduling patients for office visits.
- Verified adherence to government regulations by maintaining sensitive data and complying with HIPAA laws.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected copays, deductibles and co-insurance payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Patient Navigator
Texas Health Resources
07.2022 - 06.2023
- Receiving, preparing and processing referrals to specialty providers and obtaining any necessary insurance authorization for treatment
- Also responsible for notifying all involved parties of status changes via EPIC, Microsoft teams, and telephone.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Assisted patients in scheduling doctor and healthcare appointments.
Scheduling Specialist
Texas Health Physicians Group
12.2019 - 07.2022
- Duties included answering incoming calls and routing them to the appropriate person
- Documenting patient concerns in Epic and routing to the correct department for resolution
- Processing incoming referrals and scheduling patients for office visits.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Called customers to coordinate schedules and set appointments.
Medical Office Receptionist
Texas Health Physicians Group
05.2019 - 12.2019
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answering calls and setting appointments for patients as well as directing patient concerns to the appropriate person.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Document Processor
Cornerstone Staffing -Cook Children’s Home Health
05.2018 - 10.2018
- Processed Orthotics and Prosthetic Consignments, utilized Epic, Healthcare Data Management System and Med-Force for patient medical information for processing consignments and contacted medical facility when pertinent information was missing for the claim.
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Carefully reviewed all documents and reports for completeness and accuracy.
Office Coordinator
Green Dot Public Schools (Hillcrest High)
07.2016 - 02.2018
- Requested and maintained all student records in compliance with state and federal regulations, ensured all student information was reported accurately in Power School
- Assisted in correcting errors associated with state funding
- Conducted account verifications of cash, checks, receivables and donations
- Answers calls and direct them to the appropriate individual and maintain a neat and pleasant office environment.
- Provided clerical support, addressing routine, and special requirements.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained computer and physical filing systems.
Lead Compliance Coordinator
Pathways In Education
01.2014 - 07.2016
- Requested and maintained all student records in compliance with state and federal regulations
- Performed iSIStrac and PowerSchool Data systems data entry
- Maintained data for accuracy and completeness and created daily weekly and monthly Microsoft Excel reports on state funding activities.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
Clinical Research Assistant
St Jude Children’s Research Hospital
08.2008 - 01.2016
- Performed data entry to support clinical research
- Scanned all documents and surveys into the Teleform capturing system for analysis
- Maintained sufficient inventory of material, supplies, and equipment for performance of clinical research related activities
- Assisted with receiving and dispensing of study related information
- Participated in data retrieval, reporting and preparation of files for various studies
- Coded surveys for data analysis purposes and performed quality control assessments of received surveys to check for accuracy.
- Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
Research Data Manager II
Accelerated Community Oncology Research Network
02.2004 - 07.2008
- Completed case report forms and conducted protocol training and research in-services
- Conducted monitoring visits to review case documentation reports and responded promptly to sponsor inquires
- Maintained accurate research study screening logs and conducted monitoring site visits
- Resolved data documentation inconsistencies and generated data clarification forms and assisted with new employee orientation and acts as resource for team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Associate of Art -
Belhaven University
04.2012
Diploma -
Mitchell High School
06.1994
Skills
- Exceptional customer service skills
- Ability to maintain calm under pressure
- Ability to adapt quickly
- Problem solving skills
- Communication skills
- Leadership skills
- Office Administration
- Customer relations skills
- Punctual and Reliable
- Appointment Scheduling
- Medical Terminology
- Document Management
- Patient Registration
- Professional Demeanor
- Customer Complaint Resolution
- Insurance Verification
Timeline
Scheduling Specialist
Texas Health Physicians Group
06.2023 - Current
Patient Navigator
Texas Health Resources
07.2022 - 06.2023
Scheduling Specialist
Texas Health Physicians Group
12.2019 - 07.2022
Medical Office Receptionist
Texas Health Physicians Group
05.2019 - 12.2019
Document Processor
Cornerstone Staffing -Cook Children’s Home Health
05.2018 - 10.2018
Office Coordinator
Green Dot Public Schools (Hillcrest High)
07.2016 - 02.2018
Lead Compliance Coordinator
Pathways In Education
01.2014 - 07.2016
Clinical Research Assistant
St Jude Children’s Research Hospital
08.2008 - 01.2016
Research Data Manager II
Accelerated Community Oncology Research Network
02.2004 - 07.2008
Associate of Art -
Belhaven University
Diploma -
Mitchell High School
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