LaKesha Ingram
Hutchins,TX
Summary
Passionate individual with a desire to take on new challenges. A team player great at a working effectively unsupervised and quickly mastering new skills. Dedicated Leasing Professional with 21 years of experience. Excellent multitasking skills and leadership abilities with experience with the Housing Choice Voucher and Public Housing Program. All while delivering exemplary customer service!
Overview
22
22
years of professional experience
1
1
Certification
Work History
Leasing Professional II
Dallas Housing Authority
Dallas, TX
08.2015 - Current
- Assessed family eligibility factors by conducting interviews under the Housing Choice Voucher Program, effectively resolving concerns and maintaining clear and consistent communication with clients.
- Maintained accurate program documentation by conducting home visits, verifying family composition, income, and asset information for eligibility
- Executed a range of clerical and administrative duties which included data entry, document processing, and upholding the accuracy of client databases for both annual and interim certifications in Yardi and Rent Cafe.
- Provided seamless support to clients throughout the relocation process in regards to timely move out, move in, verifying the units are within the affordable range of each client within the program jurisdiction
- Reviewed lease and hap contracts for accuracy to ensure timely release of payments within program deadlines
- Assisted in the Portability Department, handling port-in and port-out clients, overseeing billing due dates and annual/interim certifications.
- Managed annual rent hikes per landlord's instructions
- Submitted termination requests and EOP'd clients for program violations and attended hearings as needed
Resident & Eligibility Specialist
Dallas Housing Authority
Dallas
10.2013 - 08.2018
- Successfully managed the coordination and scheduling of in person and home visit appointments for annual and interim income and family composition reexaminations, optimizing efficiency to ensure timely completion of paperwork.
- Maintained accurate records of rent calculations by meticulously reviewing verification documents, following the prescribed hierarchy, and ensuring timely completion each month. Additionally, fulfilled various clerical obligations such as data entry and organizing tenant files.
- Assisted in the assessment of client files from the Waitlist, verifying compliance with income limits, appropriate bedroom size, and program eligibility.
Assistant Asset Manager
Dallas Housing Authority
Dallas
10.2002 - 10.2013
- Managed property management tasks such as leasing, rent collection, resident services maintenance reporting and safety compliance ensuring strict adherence to DHA policies.
- Maintained accurate records of rent collection and lease files
- Conducted interim assessments of client's income and family composition, ensuring accurate and timely submission to the appropriate department
- Prepared files for compliance and HUD audits, confirming adherence to program guidelines.
- Completed all paperwork for dwelling leases and move-in/move-out processes
- Provided assistance in rent collection and charge tracking, maintaining accuracy in calculations while keeping residents well-informed about their accounts.
- Worked closely with vendors and supervise compliance
- Conduct thorough housekeeping, annual, property, and make ready inspections, to prevent and identify potential problems or risks by client or PHA.
- Provide top-notch customer service to both residents and the public.
- Managed work order process by receiving requests, coordinating with staff and vendors, and ensuring prompt resolutions
- Enforced lease regulations and managed eviction processes for non-compliant tenants.
Education
High School Diploma -
Franklin D. Roosevelt High School
Dallas01.1998
Some College (No Degree) -
University of Texas At Arlington
Arlington, TXSkills
- Fair housing regulations understanding
- Property management knowledge
- Business processes and procedures
- Telephone and email etiquette
- Lease Agreements
- Resident assistance
- Customer Service
- Leasing Terms and Specifications
- Clear Communication
- Building rapport
- Account Management
- Property Tours
- File Management
- Database Management
- Corporate policies and procedures
- Maintenance Requests
- Lease file audits
- Property Inspections
- Dispute Handling
- Financial Oversight
- Payment Collection
- Data Entry
- Tenant Eligibility Determination
- Multi-family property management
References
- Vicki Horton, 469-387-7148
- Elizabeth Jordan, 619-723-6030
- Jacqueline Gee, 469-386-0227
Certification
Housing Choice Voucher Specialist
Housing Occupancy Specialist
Public Housing Rent Calculation Specialist
Timeline
Leasing Professional II
Dallas Housing Authority
08.2015 - Current
Resident & Eligibility Specialist
Dallas Housing Authority
10.2013 - 08.2018
Assistant Asset Manager
Dallas Housing Authority
10.2002 - 10.2013
High School Diploma -
Franklin D. Roosevelt High School
Some College (No Degree) -
University of Texas At Arlington
Similar Profiles
Erica McFarlandErica McFarland
Regional Property Manager at Dallas Housing AuthorityRegional Property Manager at Dallas Housing Authority
Marlen RodriguezMarlen Rodriguez
Family Self-Sufficiency Coordinator at Dallas Housing AuthorityFamily Self-Sufficiency Coordinator at Dallas Housing Authority
Tiffany SmithTiffany Smith
FSS Coordinator at Dallas Housing AuthorityFSS Coordinator at Dallas Housing Authority