Lakesha Johnson

• Load and unload trailers
• Sort packages
• Scan packages
• Bagged packages for customer pickup at service counter.

• Compiled, sorted, and verified data accuracy prior to entry, ensuring reliable information for decision-making.
• Stored completed documents in designated locations for efficient retrieval and organization.
• Enter in new and returning students and parents' information into the database.
• Created and maintained Excel spreadsheets to track and manage data effectively.

• Scanned packages accurately for inventory tracking.
• Palletize Pack
• Loaded trailers efficiently to ensure timely deliveries.
• Entered in returns
• Packed products systematically for safe shipment.

• Stacked pallets to optimize storage space and facilitate easy retrieval
• Packed orders accurately to ensure timely delivery and customer satisfaction
• Labeled merchandise clearly for efficient inventory management
• Stored merchandise in designated locations for easy access

• Assisted customers with making payments
• Resolved technical issues for customers with security systems, ensuring timely solutions
• Scheduled appointments
• Managed account cancellations, maintaining accurate records and communication
• Facilitated processing of refunds and credits to enhance customer satisfaction
• Performed data entry to establish new customer accounts

• Assisted customers with making payments
• Entered data for new customer contracts, ensuring accurate record-keeping and seamless onboarding
• Troubleshot issues with phone
• Processed warranty exchanges for customer products, facilitating customer satisfaction and retention
• Assisted new representatives with inbound calls during training, enhancing their confidence and performance

• Conducted interviews
• Led a team of 8 associates to achieve performance targets
• Facilitated weekly meetings to align team objectives and address challenges
• Entry set up new accounts
• Scheduled Deliveries
• Managed payment processing for transactions
• Established and monitored performance targets for call center associates to enhance service quality

DATA ENTRY -

• Process system issues, shipping issues
• Entered new orders into the system
• Scrubbed reports for orders that did not process on website and entered them into system

Managed kit administration tasks

• Promoted to Kit Administrator; built websites and catalogs for exhibitors to facilitate merchandise ordering for trade shows
• Collaborated with departments, clients, and management to verify accuracy of all orders and websites
• Responded to clients’ requests via email and phone.

• Facilitated vehicle import/export processes for customers between US and Canada, ensuring compliance with regulations
• Assisted Military members with importing and exporting their vehicle and also with their warranty issues
• Assisted customers with warranty issues in countries outside of the US
• Managed inbound calls, providing timely support and information to customers
• Coordinated with customs officials on shipments
• Led a team of 8