Lakesha Kingdom
Brooklyn,New York
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Executive Kitchen Manager
The Dogwood Restaurant
03.2020 - 01.2022
- Motivated staff to perform at peak efficiency and quality.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Administrative Assistant
Metropolitan Towing Association
05.2016 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Representative
Peach State Realty
01.2011 - 04.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Applied Science - Restaurant And Culinary Management
Arts Institute NYC
New York, NY06.2008
Skills
- Employee Scheduling
- Policy and Procedure Enforcement
Timeline
Executive Kitchen Manager
The Dogwood Restaurant
03.2020 - 01.2022
Administrative Assistant
Metropolitan Towing Association
05.2016 - 02.2021
Customer Service Representative
Peach State Realty
01.2011 - 04.2014
Associate of Applied Science - Restaurant And Culinary Management
Arts Institute NYC
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