LaKesha LaMaster-Stephens
Summary
Over achiever, reasoner, active listening, team player, leader.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Reatail speacialist
Tmobile
Smithville
09.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Educated team members on new products and promotions regularly.
- Collaborated with cross-functional teams to enhance customer experiences.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Analyzed customer needs and recommended appropriate products or services.
- Reviewed documents for accuracy prior to submission or publication.
In home health aide
The Whole Person
Kansas City
01.2016 - 06.2017
- In home health care
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship to promote emotional well-being and social engagement.
- Administered medications according to prescribed schedules and guidelines.
- Maintained a clean and safe living environment for clients.
- Documented client progress and care activities in daily logs accurately.
Data Transcriber
International Revenue Service
Kansas City
02.2017 - 04.2017
- Transcribed sensitive tax documents accurately following IRS guidelines.
- Reviewed and verified data entries for completeness and correctness.
- Utilized specialized software to manage and organize transcribed information.
- Maintained confidentiality of taxpayer information during transcription processes.
After School Teacher
LINC
Kansas City
12.2016 - 04.2017
- Developed engaging lesson plans for diverse student groups.
- Facilitated hands-on activities to enhance student learning experiences.
- Implemented classroom management strategies to maintain a positive environment.
- Supervised students during recreational time for safety and enjoyment.
- Communicated effectively with colleagues to share best practices and resources.
Education
Phlebotomy, EKG, CMA
University of Central Missouri
Lee Summit, MO 12.2025 - 07.2026
Diploma -
Bishop Miege High School
Roeland Park, KSSkills
- Paying attention to details
- Excellent listening skills
- Hands on engagement
- Computer friendly
- Leader
- Role Model
- Great Communicator
- Able to reason
- Patient care
- Technical troubleshooting
- Root-cause analysis
Bls
References
- Rita Stuckey, Kansas City, Missouri Health Department, (816)405-9197
- Lindsay Harris, International Revenue Service, (816)695-4580
- Latosha Woods, Kansas City Police Department, (816)694-4310
Timeline
Phlebotomy, EKG, CMA
University of Central Missouri
12.2025 - 07.2026
Reatail speacialist
Tmobile
09.2025 - Current
Data Transcriber
International Revenue Service
02.2017 - 04.2017
After School Teacher
LINC
12.2016 - 04.2017
In home health aide
The Whole Person
01.2016 - 06.2017
Diploma -
Bishop Miege High School