LAKESHA MARTIN
Chicago,IL
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens Boots Alliance
Chicago, IL
04.2018 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Identified opportunities for cost savings through waste reduction initiatives.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Analyzed market trends to identify growth opportunities.
- Cultivated a positive work environment promoting teamwork.
Front of House Supervisor
Macy's
Chicago, IL
11.2017 - 01.2022
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Coached and developed team members to support employee growth and development.
Event Staff
Liquid Concessions inc
Chicago, IL
05.2017 - 09.2018
- Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
- Thoroughly explained the characteristics and descriptions of spirits in the cocktails on the menu list to customers.
- Provided prompt, efficient, friendly, and quality service at all times.
- Maintained stock levels to prevent shortages of critical items.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Accurately balanced cash register at all times.
- Collaborated with other staff members to coordinate activities throughout the day.
- Worked closely with catering staff to make sure food was served promptly at appropriate times.
- Managed multiple projects at once while meeting tight deadlines.
Assistant Store Manager
Andy's Frozen Custard
Oak Lawn, IL
08.2014 - 01.2017
- Successfully managed the activities of 25 team members in two locations.
- Directed strategic initiatives to achieve an increase in sales.
- Reduced amount of employee overtime by 50% by effectively delegating tasks.
- Owned team productivity metrics.
- Addressed negative customer feedback immediately.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Para Professional
South Bend Community School Corporation
South Bend, IN
08.2013 - 08.2014
- Encouraged students to be understanding of others.
- Redirected children to encourage safe, positive behaviors.
- Physically and verbally interacted with children throughout the day.
- Established and maintained a safe play environment for the children.
- Continually monitoring and enforcing rules to maintain the safety of students to and from their learning institutions.
- Operated wheelchair lift to board students with disabilities.
General Store Manager
Jimmy John's
Blaine, MN
04.2007 - 06.2013
- Displayed the appropriate signage for products and sales promotions.
- Selected merchandise based on the most favorable price and quality.
- Authorized payment of invoices and return of merchandise.
- Researched current and past business performance using online systems and available reports.
- Effectively communicated and coordinated execution of the planogram with store management.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Monitored budgets, resources, and performance metrics.
Child Care Attendant
Chars Child Care
Brooklyn Park, MN
03.2006 - 11.2007
- Organized activities that developed children's physical, emotional and social growth.
- Read stories to the children and taught them painting, drawing and crafts.
- Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
- Created an infant area, toddler area and preschool area of play within the daycare.
- Carefully monitored children's play activities.
- Escorted children on outings and trips to local parks and zoos.
- Maintained daily records of activities, behaviors, meals and naps.
Education
Associate of Science - Child Development
Minneapolis Community & Tech College
Minneapolis, MN05-2008
High School Diploma -
Eddison High School
Minneapolis, MN06-2006
Bachelor of Science - Applied Behavorial Science
The University of Arizona Global Campus
Skills
- Customer Service Management
- Retail Inventory Management
- Team Development
- MS Office proficient
- Reliable
- Process Improvements
- Team Building and Leadership
- Operational Efficiency
- Policies and Procedures
- Problem-Solving
- Strategic thinker
- Multitasking and Organization
- Outstanding communication skills
- Delegating Work
- Staff Supervision
- Operations Management
- Payroll Management
- Report Generation
Accomplishments
- Protective Services Applied safety procedures and policies as outlined in Department Safety Manual.
- Creative Problem Solving: Award-winning customer conflict resolution abilities.
- Routinely helped as many as 500 customers each day in a high-volume stores.
- Met monthly sales goals for 12 months straight. Developed highly effective sales training strategies as a Manager of a 20 -person team.
- Promoted to Manager after only 6 months of employment.
- Recognized by peers and management for going above and beyond normal job functions.
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Emerging Store Manager
Walgreens Boots Alliance
04.2018 - Current
Front of House Supervisor
Macy's
11.2017 - 01.2022
Event Staff
Liquid Concessions inc
05.2017 - 09.2018
Assistant Store Manager
Andy's Frozen Custard
08.2014 - 01.2017
Para Professional
South Bend Community School Corporation
08.2013 - 08.2014
General Store Manager
Jimmy John's
04.2007 - 06.2013
Child Care Attendant
Chars Child Care
03.2006 - 11.2007
Associate of Science - Child Development
Minneapolis Community & Tech College
High School Diploma -
Eddison High School
Bachelor of Science - Applied Behavorial Science
The University of Arizona Global Campus