Lakesha McClinton
CBRF
Milwaukee,WI
Summary
Accomplished Team Lead/CBRF at Grace Supportive Living Services, adept in coaching and mentoring with a strong customer focus. Excelled in fostering teamwork and collaboration, significantly enhancing team performance and motivation. Proven track record in performance improvement, leveraging excellent communication skills to exceed business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Grace Supportive Living Services
07.2017 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment to build team of top performers.
Cbrf
Grace Supportive Living Services
07.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Medical Assistant - Diploma
Everest College
Milwaukee Wisconsin 06.2013
Diploma - Medical Terminology
Custer High School
Milwaukee, WI06.2004
Skills
- Performance monitoring
- Teamwork and Collaboration
- Team motivation
- First Aid/CPR
- Good Telephone Etiquette
- Active Listening
- Decision-Making
- Dependable and Responsible
- Self-Motivated
- Flexible and Adaptable
- Food Allergies
- Stocking and Replenishing
- Ordering Procedures
- Daily Logs
- Medication Regimens
- Dietary Restrictions
- Safety Policies and Procedures
- Routine Inspections
- Compassionate Care
- Direct Care
- Laundry Duties
- Materials Ordering
- Behavioral Support
- Medical Equipment
- Microsoft Office
- Set Appointments
- Food Intake Monitoring
- Maintaining Clean Work Areas
- Manage Schedules
- Medication Documentation
- General Housekeeping
Certification
Cbrf
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead
Grace Supportive Living Services
07.2017 - Current
Cbrf
Grace Supportive Living Services
07.2016 - Current
Medical Assistant - Diploma
Everest College
Diploma - Medical Terminology
Custer High School
Cbrf
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