Lakesha Merriweather

Responsible for the efficient ,effective and accurate performance of teller functions to be processed using the ITM machines.

• Followed all company policies and procedures to deliver quality work.

Answering questions and solve problems for customers by listening ,collecting data securing answers,and reporting results to the inquiring parties .

Coaching tellers on regulations,processes and policies.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Provide approvals for ITM Specialist over their cashout/deposit approval limits

Non-emergency transportation Service

• Self-motivated, with a strong sense of personal responsibility.
• Transport patients to their doctors appointment
• Providing snack(s) to each patients after there doctors appointments .
• Helping running errands
• Excellent communication skills, both verbal and written.
• Marketing the transportation Service in Jefferson,Tuscaloosa Counties

• Provide banking services to customers in a virtual environment ensuring compliance and effective operational processes
• Accurately perform banking processes in support of financial services adhering to institutional guidelines and regulatory compliance
• Manage documentation processes updating customer data as required and generating reporting regarding financial activities
• Monitor processes ensuring streamlined processes and effective workflow to maintain optimal efficiency and effective business outcomes.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Maintained and managed customer files and databases.
• Responded to customer calls and emails to answer questions about products and services.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Recorded patients' medical history, vital statistics or information such as test results into medical records.
• Answered questions and provided appropriate assistance and communication to callers.
• Organized and maintained donor records files and input information into donor management computer software.
• Obtained patient vitals such as height, weight and blood pressure.
• Utilized finger sticks and screening equipment to check hematocrit and protein levels.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Helped taxpayers file unemployment claims
• Tracked customer service cases and updated service software with customer information.

• Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
• Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
• Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
• Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
• Handled over 100 incoming telephone calls, emails and chat requests.