Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Lakesha Muhamamd

Lakesha Muhamamd

Laveen,AZ

Summary

Accomplished Operations Manager with a track record of leveraging advanced methods and innovative technology to exceed business performance goals. Some of my skill sets are I have a head for numbers, I study Proper Way of Handling People, I’m good with people in the community. I can bring people together regardless of religion, and race. I make people want to work with me when stirring a project. Not only work with me but give financially to the cause. People tends to invest in the vision when presented and want to help in any way they can. Renowned for implementing effective strategies to reduce costs, optimize operations, and boost productivity. Committed to maintaining a high standard of business operations through meticulous oversight. With a solid history in process optimization, I bring strong capabilities in strategy formulation, team leadership, and financial oversight. Recognized for consistently achieving cost savings while elevating customer service levels in past roles. Proficient in utilizing data analytics to drive operational improvements and foster business growth.

Overview

32
32
years of professional experience

Work History

Manager of Operations

Centene, Superior Health Services
Phoenix, AZ
01.2018 - Current
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Ensured compliance with applicable laws and regulations related to operations.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Implemented systems for tracking operational performance metrics.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Ensured compliance with relevant laws, regulations, industry standards. Related to the operation of the business.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Coordinated with other department heads to align operational activities with overall company objectives.

Registered Believer in the Nation of Islam

Nation of Islam
Phoenix, AZ
12.1992 - Current

Protocol Director In Several Cities

MM#36, MM#32 & MM#15B
Charlotte, Phoenix And Atlanta, NC, AZ And GA
05.1996 - 07.2019
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Skills to understand ideas and concepts, quickly converting these into meaningful results.
  • Ability to present an excellent image of the Nation of Islam and its services to people from diverse backgrounds.
  • Professional at all times, as well as educated with diverse experiences where excellence in development, interpretation of policies, procedures, and systems are imperative.
  • Meeting assignments and objectives in a timely manner.

Education

Some College (No Degree) - Healthcare Management

Central Piedmont College
Charlotte, NC

Some College (No Degree) - Accounting And Business Management

Grand Canyon University
Phoenix, AZ

Skills

  • Organizational Management
  • Raising Money, Fundraising
  • Planning and Implementation
  • Inventory Management
  • Production
  • Process Improvement
  • Health and safety compliance
  • Business Planning
  • Customer Service
  • Marketing
  • Performance Management
  • Employee Motivation
  • Business Intelligence
  • Goal Setting
  • Problem-Solving
  • Strategic Planning
  • Work flow planning
  • Project Leadership
  • Process Improvements
  • Team Leadership
  • Strategic Partnerships
  • Onboarding and Orientation
  • High-pressure environments
  • Operations Monitoring

Accomplishments

  • I am honored to have been recognized with an award for successfully orchestrating a fundraising initiative that generated over $50,000, which facilitated the full payoff balance mortgage payment for Muhammad Mosque #32.
  • I am privileged to have hosted two ‘Still Standing’ events honoring our Pioneers in Phoenix, AZ, and Atlanta, GA. These events provided a platform for our Pioneers to recount significant historical events that occurred during their integration into the Nation of Islam.
  • I have been recognized for successfully organizing multiple women’s conferences, one of which notably raised over $10,000. Additionally, I have played a key role in coordinating community events that foster unity among diverse groups. My collaboration with local pastors has allowed me to contribute and play a key role in organizing and working with several members of the Nation of Islam, I.E Minister Ava Muhammad, May Allah be Pleased, Grand Master Azizz, Brother Abel Muhammad, Brother Demetric Muhammad just to name a few. Working with some of these believers allowed me to assist in the capacities by scheduling teaching martial arts training in churches, providing security training, and emphasizing the significance of security measures.

Timeline

Manager of Operations

Centene, Superior Health Services
01.2018 - Current

Protocol Director In Several Cities

MM#36, MM#32 & MM#15B
05.1996 - 07.2019

Registered Believer in the Nation of Islam

Nation of Islam
12.1992 - Current

Some College (No Degree) - Healthcare Management

Central Piedmont College

Some College (No Degree) - Accounting And Business Management

Grand Canyon University
Lakesha Muhamamd