Lakesha Norman

Bus Driver

Richardson ISD

06.2018 - Current

Completed pre- and post-trip bus inspections for safe passenger transportation.
Conducted pre-trip inspections of bus for safe operation.
Transported passengers safely along prescribed routes according to tight schedules.
Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Acted calmly, productively and professionally under pressure for helpful emergency response.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Communicated regularly with central dispatch teams to report delays and route changes.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Retained bus system, route and stop knowledge for informative customer advice.
Inspected emergency equipment and verified safe working order for student and driver use.
Received excellent customer reviews for friendly, punctual transport services.
Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Inspected bus for any mechanical issues before departure.
Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Developed and maintained positive relationships with passengers and other drivers.
Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Verified cleanliness and tidiness of bus through regular cleaning.
Updated and maintained accurate trip logs and records.
Operated large vehicles in difficult urban and rural conditions.
Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
Followed all relevant schedules for routes and arrivals.
Aided passengers with disabilities or special needs.
Fostered safe bus environment by enforcing rules of conduct for passengers.
Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
Regulated heating, lighting and ventilating systems for passenger comfort.
Inventoried bus emergency and first aid supplies and equipment.
Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Managing over 50 kids per day
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Delivered prompt service to prioritize customer needs.