LAKESHA PERDUE
Eustis,FL
Summary
Skilled Mental Health Technician with extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Behavioral technician position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Lifestream Behavioral Center (Agency)
06.2014 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- e] reports to management. Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Certified Nursing Assistant/Med Tech
Osprey Lodge Assisted Living & Memory Care
12.2015 - 10.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Customer Service Representative
Sprint
04.2012 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
HHA
Private Duty Home Care
01.2006 - 08.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Administered medications in accordance with doctor's instructions.
HHA
Private Duty Nursing
03.1999 - 10.2005
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Provided direct personal care and administrative services to clients.
Education
CNA/HHA/Phlebotomy - Nursing
Lake Sumter Community College
Leesburg, FL04.2007
High School Diploma -
Eustis High School
Eustis, FL06.1995
Skills
Case Conferences
- Mental Health Care
- Records Management
- Family Relations Expertise
- Patient Observation
- Activities of Daily Living Management
- Housekeeping Skills
- Observe Behaviors
- Excellent Customer Service Skills
- Infection Control Understanding
- Behavioral Control
- Admissions Intake
- Patient Health Information Access
- Walking Rounds
- Psychiatric Disorders
- Document Conditions
- Progress Monitoring
- Conflict De-Escalation
- ADLs Assistance
- Documentation Skills
- Nursing Assistance
- Activity Monitoring
- Household Chores
- Food Preparation and Handling
- Staffing Requirements
- HIPAA Requirements
- Laboratory testing techniques
Certification
- [Nursing], [Lake Sumter Community College] - [2006-2007]
- [Area of expertise] License - CNA/HHA[Timeframe]2007-current
Singing, Making music, Cooking
I started off singing in a local church choir that i attended numerous times a week with my grandmother as a child,i was always the lead singer in the choir which i enjoyed. I also started writing music as a kid, it was very therapeutic. Started cooking when i was 13 yrs old and everyone loved my cooking so i found a love for it because i loved making everyone happy,my mom and grandmother taught me how to cook.
Timeline
Certified Nursing Assistant/Med Tech
Osprey Lodge Assisted Living & Memory Care
12.2015 - 10.2018
Behavioral Health Technician
Lifestream Behavioral Center (Agency)
06.2014 - Current
Customer Service Representative
Sprint
04.2012 - 07.2015
HHA
Private Duty Home Care
01.2006 - 08.2011
HHA
Private Duty Nursing
03.1999 - 10.2005
CNA/HHA/Phlebotomy - Nursing
Lake Sumter Community College
High School Diploma -
Eustis High School
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