Lakesha Rogers
Indianapolis,IN
Summary
E
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner
Keluv Aesthetics
Indianapolis, IN
03.2023 - Current
- Provide customized esthetic services including PMU, brow design, and advanced facial treatments using high-tech machines.
- Manage all aspects of business operations including marketing, client scheduling, product ordering, and customer relations.
- Offer professional product recommendations and retail sales to support at-home skincare routines.
- Host private and commercial events, providing on-site skincare and beauty services.
- Maintain a sanitary, comfortable, and welcoming spa environment focused on skin health and confidence.
Operations Manager
Worldwide Flight Services
Indianapolis, IN
05.2021 - Current
- Led cross-functional teams to optimize operational workflows and improve service delivery.
- Developed and implemented process enhancements to increase efficiency in cargo handling operations.
- Monitored key performance indicators, ensuring compliance with safety standards and regulatory requirements.
- Trained and mentored staff on best practices for operational excellence and customer service standards.
- Established strong relationships with stakeholders, enhancing collaboration across departments and improving communication.
- Conducted regular audits of operational processes to identify areas for improvement and implement corrective actions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Esthetics Program -
Aveda Institute
03-2024
Associate of Arts - Communications
Bowie State University
Bowie, MD08-2015
Skills
- PMU & Brow Design
- Advanced Facial Treatments
- Product Knowledge & Retail Sales
- Skin Analysis & Consultation
- Client Relationship Management
- Sanitation & Safety Compliance
- Business Operations & Marketing
- Event & Private Party Coordination
- Customer relations
- Operations management
- Employee development
- Administrative oversight
- Attention to detail
- Customer service
- Scheduling
Accomplishments
- Supervised team of 20 staff members.
- Achieved volunteering through effectively helping with Riley's children hospital.
- Achieved volunteering through effectively helping with Gleaner's.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
PMU Artist – Dual Certified in advanced PMU techniques and brow artistry.
Languages
English
Full Professional
Interests
- Volunteer Travel
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Owner
Keluv Aesthetics
03.2023 - Current
Operations Manager
Worldwide Flight Services
05.2021 - Current
Esthetics Program -
Aveda Institute
Associate of Arts - Communications
Bowie State University