Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Lakesha Ruben

Lakesha Ruben

Sherman,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Accomplished Sales Manager offering Number years of experience developing and maximizing Type sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Goal-oriented manager with distinguished experience in Type industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

7
7
years of professional experience

Work History

Sales Manager

Diamond Diva Hair Studio
12.2019 - 10.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Customer Service Representative

Cigna
10.2020 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Healthcare Customer Service Representative

United Healthcare
01.2018 - 01.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Addressed bad debts in line with set protocols.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Certificate - Business Management

Grayson College
Denison, TX
02.2016

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Motivational Skills
  • Sales expertise
  • Sales Presentations
  • Positive and upbeat
  • Direct Sales
  • Sales process
  • Sales operation
  • Goal Setting
  • Sales processes
  • Account Management
  • Analytical problem solver
  • Performance Management
  • Customer Service
  • Decision-Making
  • Customer Complaint Resolution
  • Sales coordination
  • Sales Projections
  • Appointment Scheduling

Languages

English
Elementary

Timeline

Customer Service Representative

Cigna
10.2020 - 06.2023

Sales Manager

Diamond Diva Hair Studio
12.2019 - 10.2024

Healthcare Customer Service Representative

United Healthcare
01.2018 - 01.2023

Certificate - Business Management

Grayson College
Lakesha Ruben