Lakesha Spears
Semmes,AL
Summary
Dynamic office administrator with over 15 years of leadership experience in customer service, adept at delivering exceptional support through phone, email, and chat. Renowned for problem-solving abilities and a commitment to enhancing customer satisfaction while driving operational improvements in fast-paced environments. Strong background in administrative support and office management complements clinical expertise, fostering a competitive edge in the workforce. Eager to leverage skills and enthusiasm in a role that contributes to organizational success while streamlining office procedures and promoting team collaboration.
Overview
15
15
years of professional experience
Work History
Office Administrative Assistant
Pacifico IMG
06.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues. assist with the clinical aspect of the office as cardiovascular sonographer when needed.
- Reduced errors in documentation by meticulously proofreading and editing written materials. Assisted with the onboarding process of new employees.
Cardiovascular Sonographer, Cardiovascular trainer
Sage Health
01.2024 - 03.2025
- Cardiovascular Sonographer perform cardiac diagnostic ultrasound on patients, explain test, write preliminary reports
- For doctor’s review, work with medical equipment, Epic and schedule patients on computer system Athea order supplies kept inventory, train new staff
- Checked patients for signs of specific vascular conditions.
- Optimized imaging quality with proper transducer selection and precise manipulation during exams.
- Promoted a safe work environment by adhering to infection control procedures, maintaining cleanliness of the examination area, and properly disposing of hazardous materials. Worked remote at several Sage health offices from Alabama to Mississippi.
Customer Service Rep, Repaid Staff
Docgo
06.2022 - 10.2023
- Resolved incoming calls, emails and live chat inquiries from customers related to product purchases, performance, and delivery status to customers.
- Supported and engaged with customers via social media on Facebook, Twitter, and Instagram to resolve customer complaints and improve customer relations.
- Performed technical troubleshooting procedures to resolve customer issues until a solution was determined.
- Organized and led meetings with administration and employees within the company.
- Train staff in medical equipment, and policies and procedures of the company.
- Engage stakeholders and maintain working business relationships with clients and internal support teams to enhance workflows and improve customer experience.
- Provided recommendations and implemented polices and regulations within the company.
Cardiovascular Medical Trainer/sales Associate
Matrix medical network
04.2017 - 05.2022
- Guaranteed compliance with company policies and procedures by holding hourly Associates accountable, maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies.
- Drove financial performance of assigned area by ensuring sales and profit goals were achieved by identifying and delegating responsibilities for employees.
- Interview and train medical staff on medical equipment and patient/client protocol. Applied my clinical skills in cardiovascular sonography and MA when short staffed. given written preliminary reports to NP and Physicians on diagnostic findings.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Cardiovascular Technologist
Independant Cardiovascular Contractor
10.2010 - 04.2017
- Improved team collaboration with physicians, nurses, and other healthcare professionals to provide comprehensive patient care.
- Maintained a clean and organized work environment by following proper sterilization procedures for instruments used in invasive cardiac testing.
- Inspected, maintained, and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity. Performed research diagnostic studies/ test on Cardiovascular and Cancer patients. Produce written preliminary reports for physicians on findings
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Tracked findings of procedures such as EKGs using manual and automated recording device. Prepared/ draft contracts outlining terms of employment covering key aspects of compensation, benefits, responsibilities and company policies.
Education
Associate of Applied Science -
Bishop State Community college
06.2001
Bachelor of Science - Health Administration
University of Phoenix
04.2021
No Degree - Ultrasound/ Sonography
Florida Institue Of Ultrasound, INC
Pensacola, FL01-2000
Skills
- ServiceNow
- Salesforce
- Zendesk
- Customer-Facing Support
- Email & Chat Support
- Problem Solving
- Incoming & Outgoing Calls
- Social Media Management
- Troubleshooting
- ACLS, BLS certified
- Sharepoint
- Ultrasound equ HP, GE, Logia, Vivid 7-9 IE33, Xcelera digital
- Phlebotomy certificate
- Microsoft office
- Data entry
- Document preparation
Timeline
Office Administrative Assistant
Pacifico IMG
06.2025 - Current
Cardiovascular Sonographer, Cardiovascular trainer
Sage Health
01.2024 - 03.2025
Customer Service Rep, Repaid Staff
Docgo
06.2022 - 10.2023
Cardiovascular Medical Trainer/sales Associate
Matrix medical network
04.2017 - 05.2022
Cardiovascular Technologist
Independant Cardiovascular Contractor
10.2010 - 04.2017
Bachelor of Science - Health Administration
University of Phoenix
Associate of Applied Science -
Bishop State Community college
No Degree - Ultrasound/ Sonography
Florida Institue Of Ultrasound, INC
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