Summary
Overview
Work History
Education
Skills
Timeline
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LaKesha Spencer

Louisville,KY

Summary

Have 20 years experience working in Insurance as an employee of Kentucky Farm Bureau. During this time have had the privilege of motivating and aiding in shaping incoming employees and interns. A team player with much experience in communicating with team issues that occur and help with resolutions. Played major part in testing for new systems preparing to be implemented, as well as training for systems currently used. I've completed year one of two in the company's leadership program, Cultivate, which aids in forming future leaders. I've established a great understanding of the company and the importance of its members.

Overview

20
20
years of professional experience

Work History

Policy Processor Senior

Kentucky Farm Bureau
04.2023 - Current
  • Thoroughly train new/incoming employees to area.
  • Communicate with supervisor and others to facilitate best practices for team collaboration.
  • Communicate information and all pertinent details for any new processes, procedures, or changes with team mates in timely manner.
  • Address issues related to corrections in timely manner to appropriate personnel.
    Participates in testing of programs/systems when need arises.
  • Maintains Mutual Insurance Company and Federation car policies.
  • Files and manages defects and incident reports ensuring timely resolution.

Policy Processor II

Kentucky Farm Bureau
05.2013 - 04.2023
  • Support the strategic mission of the PARM department as it relates to goals for the organization.
  • Identify system problems and alert appropriate personnel.
  • Manually rate policy changes that cannot be completed on the system.
  • Research and process tier reviews to ensure overrides meet guidelines.
  • Create and update documentation for Processing processes.
  • Perform system testing on bugs, maintenance and enhancement projects.

Policy Processor I

Kentucky Farm Bureau
06.2004 - 05.2013
  • Analyze and process policy changes, reinstatements, and cancellations via multiple data entry systems.
  • Gather complete information by consulting with the agent and/or underwriter.
  • Determine appropriate course of action to resolve transactions.
  • Research payments received and determine appropriate action for processing/refunding each payment.
  • Process changes referred to home office for review from agent's office that require manual intervention.
  • Process name, address, and membership changes daily in ARMS.

Mail Processor

Kentucky Farm Bureau
06.2003 - 06.2004
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Sorted and distributed inner office mail to designated areas.

Education

Associate of Science - Business Administration And Management

Jefferson Community And Technical College
Louisville, KY
05.2009

Skills

  • Teamwork
  • Communication
  • Adaptability
  • Critical Thinking
  • Interpersonal Skills
  • Writing
  • Motivation
  • Coaching

Timeline

Policy Processor Senior

Kentucky Farm Bureau
04.2023 - Current

Policy Processor II

Kentucky Farm Bureau
05.2013 - 04.2023

Policy Processor I

Kentucky Farm Bureau
06.2004 - 05.2013

Mail Processor

Kentucky Farm Bureau
06.2003 - 06.2004

Associate of Science - Business Administration And Management

Jefferson Community And Technical College

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LaKesha Spencer