LaKesha STEPHENSON

• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
• Collaborated with cross-functional teams to ensure the customer has effective support strategies.
• Enhanced user experience by complying to comprehensive troubleshooting guidance for various software and hardware systems.
• The opportunity to graduate to the next tier twice for the LOB that I work in.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Handled weekly deposits and drops.
• Training new hires.
• Ensuring customers received the proper parts needed for their DIY projects and repairs.

Accurately selecting items to fulfill orders for customers, in a timely fashion.

Learned several positions to assist in training other employees, often times training those who speak with ESL

Properly receiving inventory, piece by piece

Work with a handheld RF scanner

Work using Linux system

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
• Training new hires.

• Adjusted machine settings to maximize performance and equipment longevity.
• Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
• Implemented preventive maintenance measures to decrease emergent issues.
• Dismantled machines and equipment to remove defective parts.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Completed necessary repairs and took vehicles for test drives to verify soundness.
• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
• Finalized work on building systems by completing basic carpentry and other finish work.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Tested systems, noting issues and completing preventive maintenance.

• Neovia) I am responsible accurately storing in their designated area, so that they are ready and available for being picked and shipped
• I have also performed a duty that is known as "scrub" which involves removing items from their original packaging and repacking them in the company's packaging.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Performed general housekeeping and cleaning tasks.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Loaded, unloaded and moved material to and from storage and production areas.
• Measured dimensions of finished pieces for conformance to specifications.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Food prep for Murray's Cheese Shop
• This consisted of setting up or breaking down the olive bar
• Cutting, weighing, packaging and displaying cheese
• Cashiering and maintaining an accurate drawer, a friendly smile and pleasant conversation with customers
• Clicklist- a personal shopper for customers who place their orders electronically.
• Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
• Facilitated cash, check and credit transactions on cash register with 100% accuracy.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.
• Processed customer refunds and exchanges according to established guidelines.
• Checked personal identifications during alcohol and tobacco sales.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Welcomed customers and helped determine their needs.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Assc
• Denso (Order Fulfillment) where I did auto parts order fulfillment
• Weighed and shipped nationwide and internationally, small orders and LTL
• Bluegrass ( QA) doing quality assurance by visually checking parts to ensure cables and wires were secure in their positioning for being connected to other components of a vehicle
• Ingram (QA) this is a T Mobile warehouse where I did quality assurance making sure all items are accounted for in an order. Typically these were large orders to start up a new store
• I also did checks to make sure that all orders being received were accurate in in count and not damaged before going onto the warehouse floor for distribution.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Consistently lifted materials weighing as much as 50 pounds.
• Simplified shipping and receiving processes for improved workflow.
• Checked packages and merchandise for damage and notified vendors.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Identified inadequate materials and faulty equipment and brought to supervisors' attention.
• Completed over 120 customer orders each day in warehouse setting.
• Operated RF scanners to track merchandise and verify contents of containers.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Performed general housekeeping and cleaning tasks.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Crunchers (Food Packaging) a very fast paced job
• As specific weight amounts of chips come down a chute and seals the bag, I package the chips in boxes
• Also responsible for making sure bags are properly sealed, the correct flavor is inside the bag, and that there is a visible "best by" date.

• Handling incoming/ outgoing calls to set up transportation
• Managing routes,and making modifications to route(s) as needed
• Constant communication with drivers as modifications to routes are made
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
• Record details of calls, dispatches, and messages
• Question callers to determine their locations, and the nature of their problems to determine the most effective way to respond
• Maintain access to, and security of, highly sensitive materials
• Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
• Closely monitored dispatch board to triage and prioritize over 80-90 daily calls.
• Sent out drivers to assist as needed for hourly callers based on locations, needs and worker availability.
• Went 450 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
• Directed dispatching, routing and tracking of 20 fleet vehicles.
• Monitored flow of paperwork and directed information to appropriate departments.
• Coordinated repairs to vehicles to maintain fleet operations.
• Assessed regulatory and operational risks for escalation to management.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Responded to over 80-90 daily caller requests with information about assistance and timeframes.
• Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Received new orders, prepared documentation and assigned personnel.

• I would be responsible for making sure that the client received their medication(s) on time
• Getting the client to scheduled appointments on time
• Rescheduling as needed
• Making sure the clients followed the rules of the campus
• Helping them cope with day to day struggles of being away from home and their family.
• Oversaw special retreats and team-building events.
• Established clear policies for handling emergency behavioral, illness and injury incidents.
• Incorporated understanding of multiple learning modalities and leveraged assessments to develop personalized enrichment curricula.
• Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

• Compute charges for merchandise or services and receive payments
• Recommend and provide advice on a wide variety of products and services
• Answer telephones to provide information and receive orders
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental
• Receive, examine, and tag articles to be altered, cleaned, stored, or repaired
• Advise customers on use and care of merchandise.
• Navigated multiple computer systems and applications to find information.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Communicated with clients regarding account services, statements, and balances.
• Logged call information and solutions provided into internal database.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated timely responses to online customer communication and researched complex issues.
• Sought ways to improve processes and services provided.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Provided ongoing guest service.