LAKESHA STURKEY
Phoenix,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Reservation Agent
Best Western Hotels & Resorts
03.2023 - 09.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Provided customers with information about availability and pricing
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled customer inquiries and suggestions courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2020 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Foodservice Worker
Vincent High School
04.2018 - 05.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
Home Health CNA
Caring Senior Service
04.2016 - 02.2018
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
Home Health CNA
Homes For Independent Living
05.2015 - 03.2017
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Ensured timely medication administration for improved patient health outcomes.
- Promoted patient independence through skill-building activities, goal-setting, and encouragement in reaching milestones.
Education
Healthcare Administration
DeVry University
Downers Grove, ILHealthcare Administration
Phoenix University
Phoenix ArizonaHotel, Motel, And Restaurant Management
Parkland College
Champaign, ILHigh School Diploma -
Centennial High School
05.1995
Skills
- Telephone Reservations
- Payment Processing
- Data Entry
- Call center experience
- Quality Control
- Live chat support
- Order Fulfillment
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Order Processing
Timeline
Reservation Agent
Best Western Hotels & Resorts
03.2023 - 09.2023
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2020 - 03.2023
Foodservice Worker
Vincent High School
04.2018 - 05.2019
Home Health CNA
Caring Senior Service
04.2016 - 02.2018
Home Health CNA
Homes For Independent Living
05.2015 - 03.2017
Healthcare Administration
DeVry University
Healthcare Administration
Phoenix University
Hotel, Motel, And Restaurant Management
Parkland College
High School Diploma -
Centennial High School