LaKesha Thomas
Tacoma,WA
Summary
Forward-thinking Manager with extensive knowledge in Team Leadership and Customer Service. Known for success in employee development and leading employees to complete tasks. Dedicated to effective communication, Partnership and professionalism. Discerning Manager with 10 years of experience promoting productive communication and coordination across organizations. Specializing in employee relations and retaining highly effective teams.
Overview
10
10
years of professional experience
Work History
Store Manager
Goodwill Of The Olympics And Rainier Region
Tacoma, WA
01.2018 - Current
- Provides leadership and oversight to 20 direct line employees and 4 direct line managers, giving day to day direction and providing day to day direction in performance management.
- Managed full cycle of recruiting, hiring and on boarding new employees.
- Provides diversity and equity training according to company policy.
- Assists with Investigations and liaises with different departments to respond to complaints and employee grievances.
- Responsible for tracking daily and monthly safety Key Performance Indicators.
Assistant Store Manager
Goodwill Of The Olympics And Rainier Region
Tacoma , WA
02.2015 - 01.2018
- Managed over 50 customer calls daily and maintained positive relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Supervisor
Goodwill Of The Olympics And Rainier Region
Tacoma , WA
12.2012 - 02.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities between 20+ employees daily.
- Set overall vision and provided team leadership. Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Identified individual employee's unique work styles and adapted management methods.
Education
Associate of Applied Science - Social Services And Mental Health
Pierce College
Fort Steilacoom 06.1998
Skills
- Project Management
- Management Team-Building
- Recruiting and Hiring
- Customer Service
- Multitasking and Organization
- Employee Training
- Records Organization and Management
- Cost Management
- Performance Management Systems
- Building Morale
- Dispute Mediation
- Employee Relations Oversight
- Department Oversight
Timeline
Store Manager
Goodwill Of The Olympics And Rainier Region
01.2018 - Current
Assistant Store Manager
Goodwill Of The Olympics And Rainier Region
02.2015 - 01.2018
Supervisor
Goodwill Of The Olympics And Rainier Region
12.2012 - 02.2015
Associate of Applied Science - Social Services And Mental Health
Pierce College
Similar Profiles
Nicholas AlguireNicholas Alguire
Assistant Manager at Goodwill Of The Olympics And Rainier RegionAssistant Manager at Goodwill Of The Olympics And Rainier Region
Alicia FerrariAlicia Ferrari
Assistant Store Manager at Goodwill Of The Olympics And Rainier RegionAssistant Store Manager at Goodwill Of The Olympics And Rainier Region
Angelica MabiniAngelica Mabini
Retail Sales Associate Cashier at Goodwill Of The Olympics And Rainier RegionRetail Sales Associate Cashier at Goodwill Of The Olympics And Rainier Region