Summary
Overview
Work History
Education
Skills
Timeline
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Lakesha Thomas

Pendergrass,GA

Summary

Adept at fostering teamwork and enhancing productivity, I excelled at Kubota Manufacturing of America by implementing effective training and coordination strategies. Leveraging skills in workplace safety and excellent communication, I significantly improved project completion rates and employee proficiency. My approach consistently resulted in heightened efficiency and team cohesion.

Overview

23
23
years of professional experience

Work History

Sub Assembly Floater

Kubota Manufacturing of America
06.2022 - Current
  • Strengthened teamwork by collaborating effectively with colleagues to complete complex projects within tight deadlines.
  • Increased overall productivity by coordinating with team members to ensure all tasks were completed on time.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Monitored production processes to identify and address potential issues.

Customer Service Representative

Teleperformance USA
08.2019 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Team Lead

Libby Glass
06.2002 - 09.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Diploma -

Huntington High School
Shreveport, LA
05.2002

Skills

  • Workplace Safety
  • Excellent Communication
  • Team building
  • Data Entry
  • Assembly line experience
  • Employee Training
  • Written Communication
  • Troubleshooting
  • Shipment Preparation
  • Team Leadership and Coordination
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

Sub Assembly Floater

Kubota Manufacturing of America
06.2022 - Current

Customer Service Representative

Teleperformance USA
08.2019 - 05.2022

Team Lead

Libby Glass
06.2002 - 09.2019

Diploma -

Huntington High School

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Lakesha Thomas